Mostafa Mohamed
Cairo,Giza
Summary
Dynamic Sales Manager with a proven track record at B-Tech Company, excelling in driving sales performance and enhancing customer relationships. Skilled in market analysis and team leadership, I successfully implemented strategies that improved profitability and operational efficiency, fostering a high-performance culture while resolving conflicts effectively.
Overview
11
11
years of professional experience
Work History
Sales Manager
B-Tech Company for Trade & Distribution
Cairo
01.2024 - Current
- Manage day-to-day sales and operations of the store with a diverse product line to achieve sales performance goals. Includes being responsible for the frontend and sales floor.
- Tracking employee schedules and vacations, ensuring all departments are properly staffed, leading to increased operational efficiency, improved customer service, and enhanced employee satisfaction.
- Coach employees on sales and customer service techniques to enhance their skills and improve the overall store performance. • Maintain an overview of the competitor landscape, potential risks, threats, and opportunities, report to the head of regions, and take actions accordingly.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintain outstanding store condition and visual merchandising standards.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Market Area Manager
Samsung Electronics
Delta
04.2018 - 12.2023
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Form and supervise the sales team (Promoters, Sales Leads, Area Managers) in the area, and follow their performance and target achievement.
- Supervise the display of the brand in the store with the sales team.
- Analyze the achieved numbers at the end of every month, and develop the market forecast.
- Develop an annual plan for the sales increase and market expansion.
Field Officer
Samsung Electronics
01.2016 - 03.2018
- Managed centralized marketing resources for the entire area.
- Conduct regular store visits to train and motivate retail sales associates, and Samsung Promoters.
- Train, supervise, and provide guidance to Samsung promoters.
- Analyze reports to identify opportunities for increasing revenue and market share.
- Gather and communicate market intelligence and insights to corporate partners.
- Project sales and the determination of the profitability of products and services.
- Prepare and submit sales reports daily and weekly.
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
Supervisor
Oppo Egypt
01.2015 - 01.2016
- Responsible for the entire sales team in the area, I also have thoughts and solutions to achieve targets, as well as to meet the targets for new devices.
- Supervise and control the prices, change the concentration of the goods for all customers in all regions, and prevent any changes among customers, both in price changes.
- Controlling the stock at client shops.
- Keep OPPO product levels in the market and be responsible for spreading the knowledge of OPPO products and training the salesmen in the shop.
- Responsible for the rehabilitation and employment of promoters, and supervision of all the delegates in their daily work and training.
- Responsible for sales volume, as well as daily, weekly, and monthly reports.
- Responsible for compiling all the information about competing products and developing a plan to meet the competitors and changes in competitive products.
Retail Sales Representative
Vodafone Egypt
03.2014 - 01.2015
- I greeted customers and helped with product questions, selections, and purchases.
- I answered questions about store policies and addressed customer concerns.
- Engaged in a friendly conversation with the customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Full awareness with all retail applications (Win cash, Siebel, Minsati Extranet, etc.).
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
BBA -
Tanta Univirsty
01-2014
Skills
- Sales Management
- Customer Relationship Management
- Team leadership
- Market Analysis
- Training and Development
- Visual merchandising
- Operational efficiency
- Conflict resolution
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Sales Manager
B-Tech Company for Trade & Distribution
01.2024 - Current
Market Area Manager
Samsung Electronics
04.2018 - 12.2023
Field Officer
Samsung Electronics
01.2016 - 03.2018
Supervisor
Oppo Egypt
01.2015 - 01.2016
Retail Sales Representative
Vodafone Egypt
03.2014 - 01.2015
BBA -
Tanta Univirsty
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