MOSTAFA MOHAMED ESMAIL ANAN
El-Mansoura
Summary
I'm interested in working in tourism field in tour operator or hotel. I have over 25 years experience working in hotels different departments inside front office, in travel agency as reservation, sales consultant and contracting manager
Overview
25
25
years of professional experience
1
1
Certification
Work History
Branch Manager
Jaunt In Time Travel
05.2023 - 08.2024
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
- Consulted customers to boost product sales and services.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Conducted financial due diligence on potential investments and acquisitions.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Designed and maintained financial models to identify and measure risks.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Contracting Manager
Joyce Travel
01.2023 - 04.2023
- Signing cooperation contracts with hotels for definite markets
- Making profit for the company by getting special offer rates for outside partners
- Meeting with outbound partners, solving important issues due to the increasing volume of the customers
- Making different market analysis and price comparison through different periods
- Making statistic of the customer demands
- Communication with hotel management, discuss of the upcoming season and rates
- Establishing new connection with new partners in order to enlarge field of business and customers number
- Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
- Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
- Accommodation for the fam trip
- Attend the exhibition which held outside Egypt
- Prepare the list of the Director of Sales which company will invite to travel in road show
- Making a lot of profit for the company
- Make a very good personal & work relation with all the hotels
- Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
- Get the best rate offers to be very competitive with other tour operator
- Close a lot of good deals for the company with hotels
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Branch Manager
Trust Travel
03.2017 - 03.2021
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
- Submitted loan applications to underwriter for verification and recommendation.
- Examined customer loan applications for loan approvals and denials.
- Consulted customers to boost product sales and services.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Conducted financial due diligence on potential investments and acquisitions.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Designed and maintained financial models to identify and measure risks.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Operation Manager (In Charge Of Sales)
Green Leaves Hotel North Coast & Ras Sudr
08.2016 - 03.2017
- Implement new strategy to increase revenue and average room rate
- Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
- Communicate with accounting about the city ledger of each tour operator and the cash list companies
- Follow up with guest regarding to the complains & solve it
- Follow up with hotel web site and update it with new upgrade in service
- Follow the front office daily operation
- Make reports with reservation chart, revenue, occupancy & all operation report
- Check rooms condition
- Follow with F&B operation
- Try to increase occupancy and take fast action and issue SPO in case its needed to avoid low occupancy
- Prepare all the marketing data and send it to all tour operator
- Arrange and manage big events such as conferences & big celebration
- In charge All reception operation
- Choosing reception staff, bellman & concierge
- Give training to the front office staff
- Make the schedule of the whole front office staff
Sales Manager
Montillon Grand Horizon Beach Resort
08.2015 - 03.2016
- Signing Contract with Tour Operator
- Implement new strategy to increase revenue and average room rate
- Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
- Communicate with accounting about the city ledger of each tour operator and the cash list companies
- Follow up with guest regarding to the complains & solve it
- Follow up with hotel web site and update it with new upgrade in service
- Follow the front office daily operation
- Make reports with reservation chart, revenue, occupancy & all operation report
- Check rooms condition
- Follow with F&B operation
- Try to increase occupancy and take fast action and issue SPO in case its needed to avoid low occupancy
- Prepare all the marketing data and send it to all tour operator
- Arrange and manage big events such as conferences & big celebrations
Acting operation manager in charge of Sales & Marketing
Meresuu Hotel
12.2013 - 06.2015
- In charge All reception operation
- Choosing reception staff, bellman & concierge
- Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
- Communicate with accounting about the city ledger of each tour operator and the cash list companies
- Give training to the front office staff
- Make the schedule of the whole front office staff
- Follow the front office daily operation
- Handle the guest complains in case reception will not be able too
- Check rooms condition
- Follow with F&B operation
- Involved in kitchen operation
- Follow operation of the bar & main restaurant during operation
- Arrange and manage big events such as conferences & big celebrations
Contracting Manager
Sun International Sharm El-Shiekh
11.2011 - 11.2012
- Signing cooperation contracts with hotels for definite markets
- Making profit for the company by getting special offer rates for outside partners
- Meeting with outbound partners, solving important issues due to the increasing volume of the customers
- Making different market analysis and price comparison through different periods
- Making statistic of the customer demands
- Communication with hotel management, discuss of the upcoming season and rates
- Establishing new connection with new partners in order to enlarge field of business and customers number
- Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
- Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
- Accommodation for the fam trip
- Attend the exhibition which held outside Egypt
- Prepare the list of the Director of Sales which company will invite to travel in road show
- Making a lot of profit for the company
- Make a very good personal & work relation with all the hotels
- Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
- Get the best rate offers to be very competitive with other tour operator
- Close a lot of good deals for the company with hotels
- Get 2 different files and they began to send guest to our company
Acting Contracting Manager
TEZ Tour Sharm El-Shiekh
03.2010 - 08.2011
- Signing cooperation contracts with hotels for definite markets
- Making profit for the company by getting special offer rates for outside partners
- Meeting with outbound partners, solving important issues due to the increasing volume of the customers
- Making different market analysis and price comparison through different periods
- Making statistic of the customer demands
- Communication with hotel management, discuss of the upcoming season and rates
- Establishing new connection with new partners in order to enlarge field of business and customers number
- Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
- Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
- Accommodation for the fam trip
- Attend the exhibition which held outside Egypt
- Prepare the list of the Director of Sales which company will invite to travel in road show
- Making a lot of profit for the company
- Make a very good personal & work relation with all the hotels
- Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
- Get the best rate offers to be very competitive with other tour operator
- Close a lot of good deals for the company with hotels
Assistant Contracting Manager
TEZ Tour Sharm El-Shiekh
08.2008 - 02.2010
- Signing cooperation contracts with hotels for definite markets
- Making profit for the company by getting special offer rates for outside partners
- Meeting with outbound partners, solving important issues due to the increasing volume of the customers
- Making different market analysis and price comparison through different periods
- Making statistic of the customer demands
- Communication with hotel management, discuss of the upcoming season and rates
- Establishing new connection with new partners in order to enlarge field of business and customers number
- Support empty seats situation by complimentary & discounted room rates in order to reduce the loss
- Helping guest relation department to get all the information about each hotels in order to be able to respond and answer any question or complain
- Making a lot of profit for the company
- Organize TEZ tour 15 birthday in Sharm by getting 750 rooms complimentary, 15 suites, 15 villas
- Make a very good personal & work relation with all the hotels
- Minimize the company expenses by getting a lot of complimentary rooms for photographer, member of the company from other branches
- Get the best rate offers to be very competitive with other tour operator
- Close a lot of good deals for the company with hotels
Acting Front Office Manager
Amarante Garden Palms hotel
02.2007 - 08.2008
- In charge All reception operation
- Choosing reception staff, bellman & concierge
- Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
- Communicate with accounting about the city ledger of each tour operator and the cash list companies
- Give training to the front office staff
- Make the schedule of the whole front office staff
- Follow the front office daily operation
- Handle the guest complains in case reception will not be able too
- Check rooms condition
Reservation Manager
Iberotel Fanara & Residence Hotel
06.2006 - 01.2007
- Make a proper filing system which is available & accurate
- Mention daily reservation operation
- Prepare today arrival and tomorrow for reception and give them the forecast emails and faxes for arrival
- Control the hotel chart
- Avoid overbooking & turn away situation
- Increase the revenue of the hotel
- Prepare daily, weekly & monthly reports
- Filling all reservation forecast by end of the month
- Full communication with all tour operator
- Communicate with accounting to recheck hotel rates after put it to the system
- I make the heights revenue since the opening in the hotel in August 2006
- I avoid completely the hotel overbooking & turn away
- I make a very strong and tide system in the reservation department accurate about feeding data to the system and rates
- Communication with sales department for hotel benefit strong of making reservation reports familiar with system
Assistant Front Office Manager
Lamaya & Samaya
05.2005 - 01.2006
- In charge All reception operation
- Choosing reception staff, bellman & concierge
- Follow up with reservation department about reservation Feed the system with contracts rates and update the system when we got special offer
- Communicate with accounting about the city ledger of each tour operator and the cash list companies
- Give training to the front office staff
- Make the schedule of the whole front office staff
- Follow the front office daily operation
- Handle the guest complains in case reception will not be able too
- Check rooms condition
Assistant Reservation Manager
Sol Y Mar Solaya Resort
04.2004 - 05.2005
- Make a proper filing system which is available & accurate
- Mention daily reservation operation
- Prepare today arrival and tomorrow for reception and give them the forecast emails and faxes for arrival
- Control the hotel chart
- Avoid overbooking & turn away situation
- Increase the revenue of the hotel
- Prepare daily, weekly & monthly reports
- Filling all reservation forecast by end of the month
- Full communication with all tour operator
- Communicate with accounting to recheck hotel rates after put it to the system
- Improve my Italian language as it was an Italian club hotel
- Become more experienced with reservation and it's process
- Give support from time to time to reception when I'm able
- Become more familiar with feeding the system with contracts and data professional regarding to reservation & revenue reports
Senior Reception
Akassia Swiss Resort
07.2002 - 04.2004
- In charge of reception operation
- Make the staff schedule for reception, bellman & concierge
- C/in-out
- Guest satisfaction & handling complains
- Guest accommodation problems
- Communication with tour operator to got arrival & departure times
- Check room conditions
- Prepare the weekly program for the whole hotel with animation and distributed it in the proper places
- Improve my leadership skills
- Train the trainer and choose better staff
- Increase my Italian language knowledge as it was an Italian club
- Get knew to opera system as it was first time to work with this system
Reservation Supervisor
Iberotel Club Makadi
06.2000 - 05.2002
- Following with reservation process
- Communicating with travel agency in order to organize the way of work
- Prepare reservation daily, weekly & monthly reports in order to evaluate the situation and have clear idea about future action
- Handling with cash basis company to get the money on time before arrival
- Inform reception and hotel different departments about orientation fam trips with it's details
- Manage with reception in order to have smooth C/in for all the guests
- Make my filling system in order to keep all the date save and available
- Try to increase the revenue of the hotel by all the possible way
- Avoid overbooking & turn away situation
- I got a very good experience as it was international hotels work with different nationalities
- After sometime of being work in reception I got chance to have reservation training
- After I got training I was replacing reservation during his vacation
- After he left the hotel I got the chance go work in reservation department
Shift Leader
Iberotel Lido
09.1999 - 05.2000
- Following up with reception work C/in-out
- Checking reservation
- Follow the hotel room rate & change it if it's not right
- VIP guest
- Orientation of tour operator
- Guest satisfaction
- Handling guest complains
- Got more experience in front office department
- Got introduction of hotels rate & reservation
- More information with tour operator as I was involved with them
- More knowledge how to treat guest
- More confidence rebating to the increase of my experience
Front Office Receptionist
Flamenco Beach Resort
04.1999 - 08.1999
- Making Check in/out
- Handling guest accommodation
- Guest move
- Solving guest problems
- Answer and forward phone calls
- Courting guest to their rooms
- Following up with guest complains
- Closing guest bills during C/out
- I got a very good experience about hotels & also front office department as I had a good training
- I worked manually as in the beginning there was no system
- It was opening hotels so I had the chance to give help in all hotels department and check very small details in each room as we used to make inspection
- During my work in Flamenco Beach Resort, I was lucky as had been chosen by the foreign management (Golden Tulip) to work as their translator in the office of the pre-opening, so I had the chance to work with hotel's G.M, rooms division manager, F.B manager & executive chef in one office so it's was really great experience
Education
Bachelor of Arts - Special Pedagogy, Art History
El- Mansoura University
06.1998
Skills
- Customer service
I pride myself on my customer service skills
- Train the trainer
Have huge working experience in tourism field in Egypt , and I always love to share my experience & Knowledge to my team
- Team Work
Easily find common language with Colleagues, love to work in a team and got a rule, give the maximum support to the team and ready to help as much as i could
- Communications
important between other department inside the same property or company & also the other organization you deal with
- Statistics
Prices & occupancy are important to see your place between competitors
- Creativity
I have been always motivated by desire to do good job whatever position I'm in , for both my personal satisfaction and my company
- Price
Working in both hotels & tour operator give me the chance to understand prices & its calculation
- Handling Complains
Very good listener , solve in case I could, ability to solve what could be hard situation
Websites
Current Job
Trust Travel Branch Manager, Owner at the same time, 03/01/17, Yes
Native Language
Arabic
Level Of Education
University degree
Personal Information
- Number of Children: a girl 12 years old
- Date of Birth: 07/24/75
- Marital Status: Married
Hobbies and Interests
- Football
- Reading
- Traveling
- Cooking
- Hanging out with friends
Certification
- Iberotel hotels & resorts (Egypt)
Topic : Management , in year 2006 , 14 days
Additional information: Working in front office department as assistant front office manager , handling reception operation duties , check In / Out , handling guest complains , making and follow with reservation , VIP guests , orientation .
- Jaz hotels & resorts(Egypt)
Topic : Reservation process , in year 2005, 14 days
Additional information : Reservation process with all its types & how to avoid reservation problem , accurate reservation , reservation filling system , how to make good revenue & avoid over booking , all kind of reservation reports .
- EMS (Egypt)
Topic : EMS Awareness Training curse , In year 2004 , 7 days
Additional information : Introduction with Environmental management system , finding solutions of handling pollutions according to the organization Policy .
- Iberotel hotels & resorts (Egypt)
Topic : Shift Leader , in year 2000 , 14 days
Additional information : curse to be a shift leader with all it's duties and to manage responsibilities .
Languages
Arabic
Native language
English
Proficient
C2
German
Upper intermediate
B2
Russian
Upper intermediate
B2
Interests
- Football
- Reading
- Travelling
- Cooking
- Hanging out with friends
- Climbing mountain & explore deserts
Timeline
Branch Manager
Jaunt In Time Travel
05.2023 - 08.2024
Contracting Manager
Joyce Travel
01.2023 - 04.2023
Branch Manager
Trust Travel
03.2017 - 03.2021
Operation Manager (In Charge Of Sales)
Green Leaves Hotel North Coast & Ras Sudr
08.2016 - 03.2017
Sales Manager
Montillon Grand Horizon Beach Resort
08.2015 - 03.2016
Acting operation manager in charge of Sales & Marketing
Meresuu Hotel
12.2013 - 06.2015
Contracting Manager
Sun International Sharm El-Shiekh
11.2011 - 11.2012
Acting Contracting Manager
TEZ Tour Sharm El-Shiekh
03.2010 - 08.2011
Assistant Contracting Manager
TEZ Tour Sharm El-Shiekh
08.2008 - 02.2010
Acting Front Office Manager
Amarante Garden Palms hotel
02.2007 - 08.2008
Reservation Manager
Iberotel Fanara & Residence Hotel
06.2006 - 01.2007
Assistant Front Office Manager
Lamaya & Samaya
05.2005 - 01.2006
Assistant Reservation Manager
Sol Y Mar Solaya Resort
04.2004 - 05.2005
Senior Reception
Akassia Swiss Resort
07.2002 - 04.2004
Reservation Supervisor
Iberotel Club Makadi
06.2000 - 05.2002
Shift Leader
Iberotel Lido
09.1999 - 05.2000
Front Office Receptionist
Flamenco Beach Resort
04.1999 - 08.1999
Bachelor of Arts - Special Pedagogy, Art History
El- Mansoura University
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