Mostafa Mohamed Gamal El-Din

• 10/2014: Started working in Vodafone UK as International technical support advisor.
• 15/02/2015: Transferred to Talkmobile UK, a company wholly owned and operated by Vodafone UK, I joined at launch when the customer service operation moved to Egypt.
• 03/08/2016: Internal transfer to the PAYG (Pay As You Go) department in Talkmobile UK.
• 04/11/2017: Returned to the Talkmobile UK.
• 04/02/2019: Internal transfer to the "Web Chat" team of Talkmobile UK.
Skills:
• Over the duration of 6+ years, I have gained experience in customer service handling all types of queries and complaints by phone and web chat.
• Trained and mentored new recruits, making sure their knowledge and skills are up to the level required.
• Working to target in a pressured environment.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Assumed system administrator responsibilities.

• Installing and configuring equipment for employee use, performing or ensuring proper installation of computer hardware and software.
• Performing Remote software troubleshooting and installation on employee’s workstations.
• Planning and Performing regular weekly Server Backups.