Mostafa Mohamed Gamal El-Din
10 Osman Towers, Corniche El-Nil Street,Maadi, Cairo
Summary
- To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
International Customer Service Advisor
Vodafone UK
10.2014 - 01.2021
• 10/2014: Started working in Vodafone UK as International technical support advisor.
• 15/02/2015: Transferred to Talkmobile UK, a company wholly owned and operated by Vodafone UK, I joined at launch when the customer service operation moved to Egypt.
• 03/08/2016: Internal transfer to the PAYG (Pay As You Go) department in Talkmobile UK.
• 04/11/2017: Returned to the Talkmobile UK.
• 04/02/2019: Internal transfer to the "Web Chat" team of Talkmobile UK.
Skills:
• Over the duration of 6+ years, I have gained experience in customer service handling all types of queries and complaints by phone and web chat.
• Trained and mentored new recruits, making sure their knowledge and skills are up to the level required.
• Working to target in a pressured environment.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
IT Administrator, Structural Consultant Office
Samir H. Soliman
01.2011 - 01.2013
- Assumed system administrator responsibilities.
IT Administrator
A&A-Econstruct a multinational Geotechnical and Structural engineering company
11.2009 - 10.2010
- Installing and configuring equipment for employee use, performing or ensuring proper installation of computer hardware and software.
- Performing Remote software troubleshooting and installation on employee’s workstations.
- Planning and Performing regular weekly Server Backups.
Education
Bachelor of Science - Electrical Engineering. Computer Engineering and Information Technology
Modern Academy For Engineering And Technology
09.2002 - 07.2007
Egyptian Baccalaureate - undefined
Lycée el Horreya Private French School
01.2001 - 01.2002
Skills
Technical support
Mastery of customer service
Good listening skills
Training and Supporting
Additional Information
- 12/10/2013: Attended Mobile Development Diploma(Android & iPhone) at AMIT-learning (152 Hours)
- 21/9/2012: Attended the I.M.T.L International Market Trader License (3 months) in Technical Analysis and Charting Skills.
- 20/3/2012: Attended the PFGP (Professional Future Graduate Program) at the "EduMaster" center for Training and Development (4 months) in the following topics: Marketing / Sales / Customer Service / Human Resources (HR) / Project Management / Business Communication / Leadership & Team Management.
- 10/02/2008: CISCO CCNA Training Program at YAT Education Center.
- From 14/8 to 24/8/2006: Training Course at YAT Education Center, in Microsoft SQL Server 2000. (Summer Training)
- From 14/8 to 24/8/2005: Training Course at Telecom Egypt, in the Web Desig: HTML & Java Script. (Summer Training)
Timeline
International Customer Service Advisor
Vodafone UK
10.2014 - 01.2021
IT Administrator, Structural Consultant Office
Samir H. Soliman
01.2011 - 01.2013
IT Administrator
A&A-Econstruct a multinational Geotechnical and Structural engineering company
11.2009 - 10.2010
Bachelor of Science - Electrical Engineering. Computer Engineering and Information Technology
Modern Academy For Engineering And Technology
09.2002 - 07.2007
Egyptian Baccalaureate - undefined
Lycée el Horreya Private French School
01.2001 - 01.2002