Mostafa Mohamed Mostafa Awad
Director of Quality Assurance and Service Delivery
Cairo
Summary
Director of Quality Assurance Service Delivery, leading e-payment delivery across government collections, subsidy programs, and digital financial services. Brings strength in payment gateway integrations, operational governance, and digital financial transformation across high-volume transaction environments, including support for 500 million annual transactions. Focused on lean execution, KPI design, and cross-functional coordination across banks, ministries, and payment partners.
Overview
2
2
Languages
20
20
Certifications
27
27
years of professional experience
Work History
Quality Assurance and Service Delivery Director
E-finance
01.2026 - Current
- Support in Drive cashless digital transformation for government entities.
- Coordinated direct service delivery, collection, payments, and other services initiatives by mapping quality checkpoints to business and operational requirements.
- Define recurring quality standards for services flows, release readiness, and issue handling across active service lines.
- Coordinate incident resolution across technical and business teams to restore service quickly and document follow-up actions.
- Guide integration readiness activities for solutions, validating dependencies before release and rollout.
- Led cross-functional teams to deliver high-quality projects on time and within budget.
- Built strategic initiatives to improve efficiency across multiple services.
- Oversaw services from initial planning through execution, ensuring alignment with business objectives.
- Implemented process improvements that reduced project delivery times and increased client satisfaction.
- Mentored junior staff, fostering professional growth and enhancing team performance dynamics.
- Led team in achieving high-performance standards, ensuring consistent quality across all deliveries.
- Improved customer satisfaction with timely delivery of products and services, addressing concerns promptly and professionally.
Deputy Director, Operations (e-payment)
e-Finance
01.2009 - 12.2024
- Advanced Egypt’s cashless transformation by supporting more than one million subscribers through agile testing, automation, and digital payment design.
- Streamlined services and system delivery by setting KPIs, refining processes, and applying change management across the division.
- Built business growth with government authorities, including 2 roll books, and negotiated within a highly regulated payments environment.
- Integrated e-commerce payment systems such as Visa, Meeza, and Mastercard while driving product development, business cases, investment, and market-based cost models.
- Led digital processing for social insurance and pension programs, distributing 6 million pension cards, 3.2 million Takafol & Karama Cards, and 500 thousand Companion Cards.
- Managed fuel monitoring and control across 4 thousand Fuel Stations, 17 thousand POS Machines, 37 hundred Distribution Points, and 16 companies for petroleum products and LPG repositories.
- Oversaw operations tied to 500 million transactions and EGP 1.6 trillion in annual government payments and collections.
Functional Consultant
INTERNATIONAL TURNKEY SYSTEMS (ITS)
01.2005 - 01.2009
- Led delivery of channel applications and innovative EFT projects as Team Lead and Project Manager.
- Directed e-payment procedures, including pre-sales activities, product roadmap design, and solution schemes.
- Consulted with banks to assess prerequisites and align solution approaches to their operational needs.
- Oversaw full project lifecycles, from preparation and follow-up through risk assessment and mitigation.
- Integrated bank switches with IVR, e-Banking, call centers, and core banking platforms while strengthening IT-business collaboration.
Technical Support Specialist
Egyptian Banks Company for Technological Advancement
01.2000 - 01.2005
- Troubleshot application and connectivity issues for banking users, restoring service and reducing repeat support requests.
- Logged, tracked, and updated support tickets with clear notes, status changes, and resolution details.
- Escalated unresolved issues to technical teams with complete information to speed diagnosis and closure.
- Supported users during system outages and urgent incidents with calm, timely communication and follow-up.
Education
MBA - undefined
Elsca Business School
EgyptBachelor of Commerce - undefined
Cairo University
Cairo, EgyptDBA - undefined
Arab Academy Graduate School of Business
09-2026
Skills
Government payment, and collection solution
Product development and integration
Payment switch integration
EMV certification projects
Digital financial transformation
Operational excellence
Services and system delivery
KPI management
Change management
Automation
Business development
Bank consulting
Pre-sales support
Stakeholder management
Risk management
Certification
ISTQB Advanced test manager certification
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Quality Assurance and Service Delivery Director
E-finance
01.2026 - Current
Deputy Director, Operations (e-payment)
e-Finance
01.2009 - 12.2024
Functional Consultant
INTERNATIONAL TURNKEY SYSTEMS (ITS)
01.2005 - 01.2009
Technical Support Specialist
Egyptian Banks Company for Technological Advancement
01.2000 - 01.2005
DBA - undefined
Arab Academy Graduate School of Business
Bachelor of Commerce - undefined
Cairo University
MBA - undefined
Elsca Business School