Mostafa Nabil Abd El-Rahman

Promoted to Senior Payroll and Personnel Specialist (January 2025).

• Oversee and review payroll reports to ensure accuracy and alignment with client requirements.
• Verify finance invoices against payroll data and client agreements to ensure correct fee application. Prepare monthly audit reports highlighting payroll and invoice discrepancies, SLA compliance, and submit findings to management. Review statutory payroll reports (tax, social insurance, ER Fund) prior to submission to government authorities.
• Process payroll for up to 600 employees, ensuring accuracy and timely execution.

• Managed end-to-end payroll operations including salary calculations, tax and social insurance deductions (employee and employer share), new hire salary setup, and end-of-service settlements.
• Coordinated with clients for approvals on hires and terminations, handled payroll inquiries, processed deductions and adjustments, prepared periodic and annual payroll reports (including statutory forms), and ensured accurate submission to finance and local authorities.

• Handled payroll administration including salary tax and social insurance calculations (employee and employer share), new hire salary setup, overtime and allowance calculations, and end-of-service settlements. Issued HR letters in Arabic and English,
• Managed payroll adjustments and deductions, addressed employee payroll inquiries, updated salary changes, and prepared periodic payroll reports for management review.

• To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
• Responsible for relationship building and resolving customer queries and problems in a professional manner.

• Job Responsibilities:

Provided technical support to customers via phone, email, and ticketing systems by troubleshooting software and hardware issues. Verified customer details, logged and tracked complaints, issued complaint IDs with resolution timelines, ensured customer satisfaction, escalated unresolved cases when necessary, and maintained accurate documentation of processes and tickets.