Mostafa Nouh

Career Progression: Promoted from Second Officer to First Officer, then to Senior Officer based on demonstrated leadership, operational excellence, contractor management success, and contribution to ISO certifications (ISO 14001, ISO 23001, ISO 41001, ISO 45001).

Currently serving as Account Manager for the main O&M service provider – CBRE Excellerate , and acting as the main focal person for tenants ( Arab Bank for Economic Development in Africa - BADEA ) and ( A frican Development Bank - AFDB

Customer Satisfaction

• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.

Leadership and Strategic Management

• Supervised $2M facilities upgrade project
• Reduced energy cost by 7% in 2024, and 18% in 2023 by managing power-saving projects at 2022.
• Active member of the Senior Property Management Team and Risk Management Team, supporting operational resilience and business continuity planning.
• Contributed to the successful achievement of ISO 14001 (Environmental Management), ISO 23001 (Business Continuity Management), ISO 41001 (Facility Management Systems), and ISO 45001 (Occupational Health and Safety) certifications for the Bank.
• Supervise a team comprising second-line officers, senior supervisors, supervisors, and 100+ outsourced service provider personnel.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Empowered team leaders with autonomy in decision-making, fostering a dynamic and responsive operational environment.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.

Operations and Maintenance Management

• Lead 24/7 operations and maintenance services throughout the year, ensuring full alignment with Bank Key Performance Indicators (KPIs) and pre-agreed Service Level Agreements (SLAs).
• Deliver operational support to all departments through space planning, asset lifecycle management, and resource optimization.
• Lead engineering projects including space optimization, fit-out works, property leasing, and real estate management activities.
• Streamlined operational processes by identifying inefficiencies and implementing best practices.
• Oversaw supply chain management, ensuring timely delivery of products and services to customers.

Vendor, Procurement, and Contract Management

• Manage all service providers and ensure compliance with regulations and standards
• Responsible for vendor performance evaluation, service quality control, and KPI analysis
• Monitor SLA performance, troubleshoot, and maintain compliance
• Drive vendor selection, contracting, and procurement optimization
• Achieved cost reductions by renegotiating contracts and streamlining inventory's.

Compliance, Risk, and Business Continuity

• Ensured compliance with industry regulations and company policies, mitigating potential risks.
• Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
• Developed and maintained robust business continuity plans, ensuring operational resilience in face of unforeseen challenges.
• Managed crisis situations effectively by developing response plans in advance.

Sustainability, ESG, and Innovation

• Contribute directly to ESG (Environmental, Social, Governance) initiatives by improving operational sustainability and ensuring ISO-compliant risk mitigation measures.

Data-Driven Operations and Process Optimization

• Maintain and update full operational records, including reports, maintenance schedules, procurement documentation, asset registers, job cards, building plans, and service manuals.
• Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
• Enhanced operational transparency with the implementation of advanced reporting systems, providing real-time insights to stakeholders.
• Spearheaded continuous improvement projects, resulting in enhanced business performance.
• Evaluated emerging market trends to inform strategic decisions affecting the organization's future direction.
• Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
• Optimized inventory levels by implementing demand forecasting tools and techniques.

• Served as Facilities Manager for Concord Plaza Mall , Black Ball Sports Club , and 50 residential villas at Concord Compound, overseeing all operations and maintenance activities.
• Led and managing preventive and corrective maintenance programs for HVAC, electrical, plumbing, soft services and building infrastructure systems.
• Developed, implemented, and monitored corrective and preventive maintenance procedures to maintain asset reliability and contractual performance standards.
• Streamlined operational workflows, improved maintenance processes, and optimized resource allocation, resulting in enhanced team productivity and service delivery.
• Attended weekly department head meetings to report on operations, address cross-functional concerns, and coordinate improvement initiatives.
• Mentored and coached In-house junior engineer and 10+supervisors, providing technical guidance, and Engineering best practices.
• Implemented continuous improvement strategies and innovative engineering solutions to optimize system performance and operational efficiency.
• Conducted root cause analysis for equipment failures, minimizing system downtime through effective troubleshooting and targeted maintenance interventions.
• Created and presented detailed technical reports, project evaluations, and operational recommendations to executive leadership, supporting informed decision-making.

Career Progression:
Started as Mechanical Site Engineer responsible for MEP installation, commissioning, and startup of new production lines. Promoted to Senior Mechanical Maintenance Engineer , then to Assistant Manager – Mechanical Department & Utilities Section Head , in recognition of technical leadership, team management, and plant performance improvement.

Key Responsibilities & Achievements:

• Executed complete Mechanical systems installation , testing, and commissioning for new factory production lines, ensuring timely and compliant startup.
• Directed mechanical maintenance operations for plant utilities, including pumps, compressors, blowers, boilers, HVAC units, and pipeline systems.
• Developed and implemented annual preventive maintenance plans (PPM) , minimizing unplanned downtime and optimizing asset lifecycle.
• Managed the spare parts and inventory system , ensuring availability of critical items (bearings, belts, lubricants) while reducing excess stock.
• Led a maintenance team of 3 engineers and 12 technicians , including daily task planning, training, and performance evaluations.
• Authored and enforced Standard Operating Procedures (SOPs) for all mechanical activities to ensure consistency, safety, and compliance.
• Coordinated with production and electrical departments to align maintenance schedules and troubleshoot technical issues.
• Maintained high standards of safety, order, and efficiency by applying 5S methodology across mechanical workshops and utility areas.

• Contributed to laboratory-based testing, prototype evaluations, and technical documentation.
• Gathered and organized information for research purposes.
• Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
• Supported technical studies for HVAC, systems used in housing and public facilities

• Planned and executed preventive and corrective maintenance activities across hospital facilities, with a strong focus on HVAC, plumbing, and electromechanical systems.
• Gained hands-on experience and in-depth understanding of HVAC and air conditioning systems in medical-grade environments, including chilled water systems, package units, and ventilation controls.
• Supported diagnostic and repair activities for air handling units (AHUs), FCUs, and ducted systems critical to patient areas and operating rooms.
• Demonstrated strong attention to detail when conducting thorough inspections of mechanical systems.
• Provided valuable input during engineering meetings, offering innovative solutions for ongoing challenges.
• Contributed to a safer work environment by adhering to safety protocols and reporting hazards immediately.
• Adhering to safety, hygiene, and medical standards.