Mostafa Rady

• Deputy ASM at Yanbu Airport.
• Maintained safety standards by conducting regular inspections and implementing corrective actions as needed.
• Assess and foresee manpower planning in conjunction with peaks, holidays, seasonal or additional flights.
• Manages the daily operation and acts as liaison between airport service providers, government agencies and authorities, and senior management.
• Ensure the Aircraft Turnaround Check (ATC) duty as assigned to ensure safe operation of QR ground ramp product.
• Evaluated team performance regularly, providing constructive feedback for continuous improvement.
• Developed strong relationships with airport authorities agencies, promoting cooperation during joint operations.
• Managed staff Rosters to ensure adequate coverage during peak hours and high-risk events.
• Provided exceptional customer service, addressing concerns promptly and professionally.

Maintain Qatar Airways customer service is being offered to our customer with focusing and emphasizing on safety and security as a priority.

Monitor and maintain high level of OTP and following and achieving the station given KPIs. At all areas making sure that Qatar Airways procedures and policy are being followed.

Maintain good relations with all airport authorities to facilitate QR operations.

Brief all staff before check-in regarding updates and QR GREAT process.

• Deputized ASM for a period of 05 month.
• ensuring that handling staff (GHA) is following company procedures and policies.
• Excellent Relationship with Airport authorities’ immigration, Customs and GACA making sure that flight will go smoothly with no issues.
• Monitoring the GHA and to check on the daily basis their performance and making sure they are applying the agreed SLA.
• Improved airport operations efficiency by streamlining passenger check-in and boarding processes.
• Oversaw budget management for the department, optimizing resource allocation to maximize operational efficiency.
• Managed daily performance metrics, identifying areas for improvement and implementing corrective actions accordingly.
• Evaluated employee performance on a regular basis, providing constructive feedback and coaching as needed to support professional growth.

• Increased customer satisfaction by providing efficient and friendly service at the counter.
• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
• Plan itineraries, accommodation details, compute fares and fees, using schedules, rate books, and computers
• Maintained stock and replenished workstation products.

• Prepare daily forward book load.
• prepare daily reports related to passengers load and forecast.
• Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
• Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
• Handling a Daily revenue and prepare preflight reports. Checking on flights load and making forward booking report monitoring the load on flights.