Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mostafa Sabry

New Cairo

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

19
19
years of professional experience

Work history

Interconnect Manager

Etisalat Misr
Cairo, Cairo Governorate
05.2020 - Current
  • Managing Interconnect support team resources.
  • Setting and maintaining processes between Support, Development, Testing and Business teams.
  • Involved with development team through system upgrade/New system RFP and implementation processes to have a smooth and issues free upgrade/New System implementation.
  • Review and approve Change Requests (CRs) implemented by development team in order to avoid any system impact.
  • Conducted audits and risk assessments to achieve regulatory compliance.

Senior Interconnect Supervisor

Etisalat Misr
08.2015 - 05.2020
  • Responsible of maintaining Basset Revup Interconnect ITX system up and running with high accuracy reporting
  • Coach team members to be able to handle team activities and meet agreed KPIs
  • Involved with development team through system upgrade RFP and implementation process
  • Review and approve Change Requests implemented by development team

Senior IN Quality Control Team Leader

Etisalat Misr
Cairo, Cairo Governorate
02.2012 - 08.2015
  • Responsible of maintaining Ericsson charging system (CS) free of issues after each new deployment/expansion/upgrade, and assuring that all required quality control tasks had been prepared and executed by IN Quality team members
  • Follow up and guide IN Quality team members while performing actions on CS nodes
  • Review new products documents; Product description (PD), Impact analyses (IAS), Implementation document and pricing memo to generate effective post deployment validation scenarios

System Analyst

Etisalat Misr
07.2008 - 02.2012
  • Business applications and BSCS (Business Support and Control System)
  • Responsible for billing modules stability and normal operation
  • Accountable for handling global billing system problems and issues
  • Deploy new offers and promotions
  • Follow up on new LHS fixes and shipments on billing system installed by vendor and ensure proper functionality
  • Accountable for coordination with marketing supply chain teams to arrange time schedules for various bulk activities performed on billing system regarding prepaid contracts activation processes
  • Supporting in-house developed tools; Customer Support System CSS, Bulk Tool, MNP and Repeated offender applications

System Analyst

Vodafone Egypt
07.2007 - 07.2008
  • BSCS & Online billing support

Support Engineer

Orange Business Services
07.2005 - 07.2007

Software Testing Engineer

IBM
Cairo, Cairo Governorate
03.2004 - 07.2004

Education

BSc - Electrical & Electronics Engineering

Alexandria University

GCSEs -

Victory Collage
Alexandria

Skills

  • BSCS IX
  • Ericsson IN Charging System CS 61
  • RevUp ITX Interconnect wholesale billing
  • SQL
  • Unix
  • Change management

Languages

English
Fluent
Arabic
Native
French
Elementary

Timeline

Interconnect Manager

Etisalat Misr
05.2020 - Current

Senior Interconnect Supervisor

Etisalat Misr
08.2015 - 05.2020

Senior IN Quality Control Team Leader

Etisalat Misr
02.2012 - 08.2015

System Analyst

Etisalat Misr
07.2008 - 02.2012

System Analyst

Vodafone Egypt
07.2007 - 07.2008

Support Engineer

Orange Business Services
07.2005 - 07.2007

Software Testing Engineer

IBM
03.2004 - 07.2004

BSc - Electrical & Electronics Engineering

Alexandria University

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Mostafa Sabry