Mostafa Shaalan
Giza
Summary
Highly skilled and dynamic Network Systems Analyst, bringing forth the ability to effectively manage and oversee optimal network services for organizations. Experienced and dedicated Data Analyst with several years of experience identifying efficiencies and problem areas within data streams, while communicating needs for projects. Committed to helping companies advance by helping them to develop strategic plans based on predictive modeling and findings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Commission Specialist
Upland Softwares
USA (Remote)
09.2022 - Current
- Resolved complex commission issues through dedicated research and problem-solving skills, leading to increased satisfaction among sales staff.
- Reduced errors in commission calculations by maintaining up-to-date knowledge of plan structures and requirements.
- Performed ad hoc analysis or prepared special reports as requested by senior management to inform key strategic decisions related to sales incentive programs.
- Increased commission accuracy by implementing a streamlined tracking system.
- Supported sales leadership in the development of customized reports analyzing trends, outliers, and areas for improvement within the commission structure using Power BI Dashboards.
- Maintained detailed documentation on all aspects of the commission program, facilitating easy reference for team members when needed.
- Trained new hires on the commission system, ensuring smooth transitions and consistent understanding of processes.
- Creating power BI dashboards to the management team to summarize targets & actuals & Commissions.
C&S Business Performance Lead
Vodafone VIOS
Giza, Egypt
12.2021 - 09.2022
- Create strong partnerships based on personal influence and credibility
- Generate Budget forecast on quarter basis and analysis the forecast Generate ad-hoc reports and deliver presentations created from different source files (Actuals, Forecast, Targets etc)
- Responsible for Office 365 Licences & Revenue reporting/modelling
- Manage sales pipeline for Europe Cluster Products Responsible for VGE & UK Revenue and Margin reporting, created from different source files (Actuals, Forecast, Targets etc)
- Review reports on a regular basis to simplify user experience
- Develop different Power BI reports depending on Level of viewer up to Senior Leadership Team.
Workforce Specialist
SYKES Enterprises
Cairo, Egypt
01.2019 - 12.2021
- Acting as supervisor for RTMs and workforce team
- Giving training to new RTMs for WFM tools (Aspect and Gensys)
- Ensure schedules are generated on a regular basis to maximize efficiency of resources
- Guiding Real time performance monitoring team to maximize planned efficiency Produces Forecasting Volumes on interval, daily, weekly, monthly and annual basis
- Generates and evaluates staffing schedules, and ensures data updates into WFM system
- Responsible for the Intraday Management of all Lines of Business
- Ability to be able to transfer learned knowledge & skills to others within the team.
MIS Specialist
fetchr
Cairo, Egypt
03.2018 - 01.2019
- Develop Strategic Plans for Information Systems
- Perform Data Checks
- Evaluate and Improve Information Processes
- Experienced data visualization using Excel and Power BI.
Business Analyst
Teleperformance Egypt
Cairo, Egypt
12.2016 - 02.2018
- Experienced data visualization using Excel and Power BI
- Gather and Input Data
- Analyze Information
- Design Data Management and Reporting Tools
- Collaborate with Business Teams and Leadership
- Conduct System and Database Audits.
Education
Law -
Cairo University
Cairo, Egypt09.2012
Skills
Microsoft Excel proficiency
Microsoft Power BI
Salesforce CRM knowledge
Revenue Recognition
SQL and NoSQL Familiarity
Languages
Arabic
Native language
English
Advanced
C1
Personal Information
- Date of Birth: 11/04/90
Timeline
Sales Commission Specialist
Upland Softwares
09.2022 - Current
C&S Business Performance Lead
Vodafone VIOS
12.2021 - 09.2022
Workforce Specialist
SYKES Enterprises
01.2019 - 12.2021
MIS Specialist
fetchr
03.2018 - 01.2019
Business Analyst
Teleperformance Egypt
12.2016 - 02.2018
Law -
Cairo University