Mostafa Shaalan
Cairo Governorate
Summary
Highly seasoned Data Analyst and Power BI Specialist with 10+ years of experience in transforming complex data into meaningful insights that drive business growth and efficiency. Expert in data analysis, visualization, and reporting, with deep proficiency in Power BI, SQL, Excel, and other data tools. Skilled in interpreting data to provide actionable recommendations, collaborating with cross-functional teams, and effectively communicating insights to stakeholders at all levels. Strong analytical skills, attention to detail, and a continuous improvement mindset for delivering high-quality, data-driven solutions aligned with strategic goals. Committed to leveraging a decade of experience to enhance decision-making processes and contribute to the success of dynamic organizations.
Overview
10
10
years of professional experience
Work History
Commissions Specialist Lead
Upland Software
09.2022 - Current
- Design, develop, and maintain Power BI dashboards and reports to provide actionable insights.
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
- Collect, clean, and analyze large datasets from multiple sources to support business decision-making.
- Work closely with stakeholders to understand their data needs and provide customized solutions.
- Perform deep-dive analyses on business performance, identifying key drivers of success and areas for improvement.
- Monitor key performance indicators (KPIs) and deliver insights to drive business growth. Lead BI projects from conception to implementation, ensuring timely and successful delivery.
- Collaborate with cross-functional teams, including IT, finance, sales, and operations, to drive data-driven decision-making.
- Train and mentor team members on BI tools and best practices. Communicate complex data insights in a clear and concise manner to non-technical stakeholders.
- Ensure all processes related to commission analysis and BI are documented and comply with organizational standards.
- Maintain up-to-date documentation of BI dashboards, data models, and workflows. Ensure data security and privacy in compliance with organizational policies and regulations.
- Identify opportunities for process improvements and automation in commission calculations and reporting.
- Contribute to strategic planning by providing data-driven recommendations.
- Develop and implement strategies to enhance the efficiency and effectiveness of BI and commission analysis processes.
- Drive a culture of continuous improvement and innovation within the team.
Cloud & Security Business Performance Lead
VOIS
12.2021 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Design, build, and maintain interactive Power BI dashboards to track key performance indicators (KPIs) and business metrics. Transform raw data into meaningful visualizations, helping stakeholders quickly understand business performance. Utilize advanced Power BI features to create user-friendly reports that drive strategic decision-making.
- Ensure data integrity, accuracy, and consistency across all BI tools and reports. Lead the analysis of customer and sales (C&S) performance metrics, identifying trends, gaps, and areas for improvement. Analyze sales data, customer behavior, and market trends to provide actionable insights for business growth.
- Develop and maintain regular performance reports and dashboards, ensuring accurate and timely distribution to stakeholders. Collaborate with sales, marketing, and finance teams to align analysis with business goals and objectives.
- Oversee data collection, validation, and analysis processes to ensure high-quality data is available for decision-making. Develop and implement data models and ETL (Extract, Transform, Load) processes to support business analysis needs. Monitor and report on sales performance, customer satisfaction, and other critical business metrics.
- Generate insights from complex data sets, providing clear recommendations to enhance business performance.
- Act as a liaison between data teams and business units, ensuring effective communication of analysis results and insights.
- Present findings to senior leadership, making complex data accessible and actionable for decision-makers.
- Collaborate with cross-functional teams to ensure alignment of analysis with business needs and objectives.
- Provide training and support to stakeholders on the use of Power BI dashboards and data analysis tools.
Workforce & Power BI Specialist
Sykes Enterprises
01.2019 - 12.2021
- Collaborated with cross-functional teams to gather requirements and design tailored BI solutions that met business objectives.
- Delivered comprehensive training sessions on BI tools usage, empowering end-users to effectively analyze data independently.
- Evaluated emerging BI technologies and recommended suitable solutions for adoption in line with company goals.
- Led a team of analysts in delivering accurate forecasts based on historical trends and market factors, guiding executive decision-making processes effectively.
- Design, develop, and maintain Power BI dashboards to provide insights into workforce metrics, including productivity, attendance, and schedule adherence.
- Transform complex data into intuitive visualizations that enable stakeholders to make data-driven decisions.
- Ensure data accuracy and integrity within Power BI reports by performing thorough data validation and testing.
- Regularly update and distribute Power BI reports to management, providing actionable insights on workforce performance.
- Ensure all reporting processes comply with company policies, industry standards, and labor regulations.
- Maintain accurate documentation of reporting processes, data sources, and methodologies.
- Monitor workforce compliance with scheduling policies, addressing any discrepancies or issues.
- Develop accurate forecasting models to predict staffing needs based on historical data and business demands.
- Perform capacity planning to ensure alignment between workforce levels and business requirements, optimizing resource allocation.
- Monitor forecast accuracy and make adjustments as needed to improve the effectiveness of workforce planning.
MIS Analyst Workforce Management
Fetchr
03.2018 - 01.2019
- Provided guidance to junior analysts, contributing to a positive work environment focused on continuous learning and growth opportunities.
- Standardized documentation practices for efficient knowledge transfer between team members and across departments within the organization.
- Designed visually appealing dashboards for easy interpretation of key performance indicators, assisting management in strategic planning efforts.
- Contributed to internal audits by providing accurate records of system usage and compliance with established policies and regulations regarding information management practices.
- Generate detailed MIS (Management Information Systems) reports, presenting key findings and recommendations to management.
MIS Analyst Workforce Management
Teleperformance
12.2016 - 03.2018
- Assisted in the development of departmental budgets by providing accurate financial data and forecasting trends based on historical patterns.
- Evaluated new software applications for potential integration into the existing MIS infrastructure, ensuring compatibility with current systems.
- Collaborated with cross-functional teams to ensure seamless integration of MIS systems within the organization.
- Increased user satisfaction with MIS tools by providing timely technical support and training when needed.
- Analyze data from various sources to identify trends, patterns, and insights that inform business strategy and operations.
- Work closely with different departments to interpret data findings and recommend actionable strategies.
- Propose and implement solutions to optimize business processes, enhancing efficiency and effectiveness.
- Monitor the impact of implemented changes and continuously seek ways to improve reporting and analysis capabilities.
RTM Analyst Workforce Management
Raya Contact Center
11.2014 - 12.2016
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Monitor and analyze real-time data to ensure optimal operational performance. Generate and distribute reports on key metrics, including service levels, adherence, and agent performance.
- Identify trends and patterns in real-time data that impact business performance, providing actionable insights.
- Oversee real-time operations, ensuring that service levels and other key performance indicators (KPIs) are met.
- Make real-time adjustments to workforce allocations based on current and forecasted demand.
Education
Bachelor of Laws - Law
Cairo University
Cairo07-2012
Skills
- Power BI expertise
- Dashboard creation
- Advanced Excel
- Sales strategies
- Deadline management
- Performance analysis
- Salesforce CRM
- Sales analytics
- Commission calculations
- Payroll reconciliation
- SQL expertise
- Python programming
- Data quality management
- Tableau proficiency
- Advanced analytics
- Big data processing
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Commissions Specialist Lead
Upland Software
09.2022 - Current
Cloud & Security Business Performance Lead
VOIS
12.2021 - 08.2023
Workforce & Power BI Specialist
Sykes Enterprises
01.2019 - 12.2021
MIS Analyst Workforce Management
Fetchr
03.2018 - 01.2019
MIS Analyst Workforce Management
Teleperformance
12.2016 - 03.2018
RTM Analyst Workforce Management
Raya Contact Center
11.2014 - 12.2016
Bachelor of Laws - Law
Cairo University
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