Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Mostafa Wagdy
Operation Manager
SHARM EL SHEIKH,south sinai
Work Preference
Summary
Operations professional with comprehensive background in streamlining processes and driving operational excellence. Known for fostering collaborative team environment and consistently achieving organizational objectives. Reliable and adaptable, bringing strong analytical and problem-solving skills to table.
Overview
16
16
years of professional experience
Work History
OPERATIONS EXECUTIVE
AMI SOL AS
04.2024 - Current
- AIRPORT COORDENATION TRANSPORTATION ACCOMMODATION EXCURSION
- Enhanced customer satisfaction with improved service delivery.
- Mitigated risks with thorough planning and forecasting.
- Optimized resources usage to minimize waste and costs.
- Negotiated contracts with suppliers to secure cost-effective deals.
- Developed strategies to augment business growth.
- Coordinated logistics, resulting in on-time deliveries.
- Managed inventory for smoother production flow.
- Streamlined operations by implementing more efficient processes.
Duty Manager Supervisor
Menzies Aviation
11.2016 - 03.2024
- Managed client relationships to foster loyalty and drive repeat business.
- Promoted a culture of continuous learning with regular skills development sessions.
- Designed incentive schemes to motivate team members towards achieving sales targets.
- Dealt swiftly with potential conflicts within the team, maintaining harmonious working conditions.
- Improved operational workflow, resulting in more efficient sales processes.
- Maintained high levels of professionalism whilst handling challenging situations or negotiations.
- Enhanced customer satisfaction by efficiently addressing and resolving guest concerns.
- Streamlined team communication for improved workflow, leading to increased staff productivity.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
- Coordinated with various departments to maintain seamless integration of services for guests.
- Collaborated with upper management to develop strategic plans for business growth and development.
FRONT OFFICE MANAGER
EDEN ROCK HOTELS
02.2010 - 04.2024
- Streamlined front office operations for improved efficiency.
- Attended to special requests from guests, ensuring their needs were met satisfactorily.
- Upheld high levels of cleanliness and organization in the front office area.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Implemented new procedures for increased productivity within the team.
- Handled reservation enquires effectively, providing accurate information to potential guests.
- Trained new staff members to uphold service standards.
- Coordinated with housekeeping to ensure rooms were ready for new arrivals.
- Handled administrative tasks like filing reports and managing mail-ensured smooth running of front office operations.
- Managed room bookings, resulting in smooth check-in and check-out processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Skills
Operational processes
Safety regulations compliance
Operations optimization techniques
Performance metrics evaluation
Teamwork and collaboration
Problem-solving
Calm under pressure
Supervision and leadership
Customer relations
Staff supervision
Performance monitoring
Operations management
Timeline
OPERATIONS EXECUTIVE
AMI SOL AS
04.2024 - Current
Duty Manager Supervisor
Menzies Aviation
11.2016 - 03.2024
FRONT OFFICE MANAGER
EDEN ROCK HOTELS
02.2010 - 04.2024