Traveling
Mostafa Hussein
Senior Key Account Manager
Alexandria,ALX
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Key Account Manager
Omega Shipping
07.2021 - Current
- Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Played instrumental role in winning new business through targeted prospecting and relationship building activities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Established trust among clients by demonstrating extensive knowledge of industry trends and providing tailored recommendations based on their specific needs.
- Establishing customers’ needs.
- Preparing contracts and record orders.
- Negotiating terms of agreement and closing sales.
- Negotiating on prices, costs, delivery and specifications with buyers and managers.
- Attending team and sharing best practice with colleagues.
- Maintaining relationships with clients by providing support, information and guidance.
- Preparing reports by collecting, analyzing and summarizing information.
- Contributing to team effort by accomplishing related results as needed.
- Attending Exhibitions to close deals with customer offshore.
- Last Exhibition attended was Sial Paris Exhibition 2022.
- Recorded accurate and efficient records in customer database.
- Implemented process improvements within key accounts division, enhancing efficiency levels across team.
Senior Operations Manager
Omega Shipping
12.2017 - 05.2021
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Championed change management initiatives to facilitate successful adoption of new technologies or processes within organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Record, initiate enter cargos or shipments to logistics system to ensure existing information for
further processing - Account and provide information about shipment statistics; weight, destination, quantity,
type, charge…etc. - Perform material handling, receive and deliver to desired routing, processing, recipient or any other
concerned party. - Communicate, coordinate, follow up and report about on processing or hold items to be manipulated,
delivered to other parties, or provide feedback about status. - Perform filing and documentation issues as prescribed for them, and provide with vital assistance in
keep records and following up status for under-processing shipments. - Coordinate with clients to arrange for provision of logistics services at client’s site.
- Managed Over 40 Customers
Senior Operations Manager
Blue Anchor Logsitics
04.2015 - 11.2017
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Championed change management initiatives to facilitate successful adoption of new technologies or processes within organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Oversaw staff and sub-contractor performance review assessments.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Reported issues to higher management with great detail.
- Prepared documents for internal and external audits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Provided leadership for continual management and employee training initiatives.
- Managed Over 15 Customers Daily Basis
Operations Executive
Mediterranean Management Company
01.2013 - 03.2015
- Reduced operational costs through identification of inefficiencies and implementation of cost-saving measures.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Forecasted business needs accurately, allowing for appropriate resource allocation and staffing decisions.
- Improved employee retention rates by creating positive work environment and offering professional development opportunities for staff members.
- Collaborated with executive leadership on key initiatives, providing valuable insights from operational perspective.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Coordinate with clients to arrange for provision of logistics services at client’s site.
- Organize and coordinate te formalities regarding clearing of shipments at port.
Follow procedures of reporting on performance, budgets and other reports required from time to time to
Direct Manager. - Investigate and plan most appropriate route for shipment, taking account of he perishable or
hazardous nature of goods, cost, transit time and security. - Obtain, check and prepare documentation to meet customs and insurance requirements, packing
specifications, and compliance with overseas countries' regulations and fiscal regimes. - Arrange payment of freight and other charges or collection of payment on behalf of client.
- Utilize e-commerce, internet technology and satellite systems to enable real-time tracking of goods.
- Negotiate rates for sea freight operations.
- Prepare quotation for Freight & Custom Clearance job in coordination with Manager.
- Support Sales team in quoting custom clearance quotations.
- Update tracking sheet with shipment status and send to customer on daily basis.
- Complete Costing & Billing for both Import and Export jobs.
- Assists departmental staff on administrative task related to freight issues.
- Any other related duties / projects assigned by direct supervisor from time to time to meet
business exigencies. - Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Managed 5 Customers daily basis
Education
Accounting - Accounting And Finance
Alexandria University- English Department
Egypt 09.2007 - 07.2013
High School Diploma -
Victoria Collogue
Egypt 04.2001 -
Skills
Decision-Making
undefinedInterests
Listening to music
Sports
Timeline
Senior Key Account Manager
Omega Shipping
07.2021 - Current
Senior Operations Manager
Omega Shipping
12.2017 - 05.2021
Senior Operations Manager
Blue Anchor Logsitics
04.2015 - 11.2017
Operations Executive
Mediterranean Management Company
01.2013 - 03.2015
Accounting - Accounting And Finance
Alexandria University- English Department
09.2007 - 07.2013
High School Diploma -
Victoria Collogue
04.2001 -
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