Moubark Tawfik
Customer Service Specialist
Cairo
Summary
Experienced Sales Assistant with different traders. Exceptional communication, problem-solving and organizational skills. The ability to assist customers in finding the best deals, recommending attractions and providing exceptional customer service.
Motivated travel professional with extensive experience in designing customized travel experiences and providing exceptional customer service. Proven ability to coordinate travel logistics and resolve issues swiftly, ensuring seamless client experiences. Valued for strong team collaboration and adaptability in dynamic environments, with expertise in itinerary planning and client communication.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Travel Advisor
Booking.com
02.2023 - Current
- The ability to assist customers in finding the best deals, recommending attractions and providing exceptional customer service
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Teacher
Saint George Language School
03.2023 - 12.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Bachelor's degree - Science and Mathematics
Upskilling Course - German
Concentrix
01.2024 - 02.2024
Skills
Strong Communication Skills
Analytical Problem-Solving
Organizational skills
Teamwork
Military Service
01/01/20, 05/01/20
Timeline
Upskilling Course - German
Concentrix
01.2024 - 02.2024
Teacher
Saint George Language School
03.2023 - 12.2023
Travel Advisor
Booking.com
02.2023 - Current