MOURAD NAGI
Sales Team Leader
Sharabiya
Summary
Persistent [team leader] experienced in supervising, training and motivating [8] team members. Skillful in redesigning processes for efficiency gains, analyzing sales trends and service reports and mentoring and guiding employees in performing assigned duties. . Results-oriented professional committed to exceptional, responsive service in all interactions with customers and employees.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Freelancer
Online Business
05.2026 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent
- Increased sales by 10%communication and timely project updates.
Cash Loans Telesales Team Leader
Credit Agricole Bank
01.2020 - 05.2026
- Telesales team leading role focused on cash loans
- Achieving the bank's sales target and a rate exceeding knowledge levels (to include product knowledge, market awareness, competitor activity and pricing)
- Conduct daily and weekly huddles
- Streamlined telesales processes for increased efficiency and higher call volume management.
- Managed over 50 customer calls per day for each sales agent
Sales Agent
Credit Agricole Bank
01.2017 - 12.2020
- Sales agent role focusing on customer interaction and service
- Strong sales and negotiation skills, with a proven track record of meeting or exceeding targets
- Performed always achieve more than the budget by 200%
Education
Bachelor of Commerce - Accounting
Faculty of Commerce, Helwan University
Cairo, Egypt06.2016
Secondary School - General Secondary Education
Mohamed Farid High School
Shubra Masr06.2012
Skills
Communication Skills:
Team leadership
Staff training
Relationship building
Multitasking Abilities
Time management
Problem-solving
Data analysis
Motivational skills
Staff development
Performance coaching
Accomplishments
- Sales Growth year 2020 : Increased sales by 30% in 2020 through strategic team management.
- Consistent Target Exceedance: Led team to exceed monthly targets by 20% consistently always
- Supervised team of [8] staff members.
- Resolved product issue through consumer testing.
Certification
Corporate Finance Credit Certificate (NYIF)
Timeline
Corporate Finance Credit Certificate (NYIF)
06-2026
Freelancer
Online Business
05.2026 - Current
Cash Loans Telesales Team Leader
Credit Agricole Bank
01.2020 - 05.2026
Sales Agent
Credit Agricole Bank
01.2017 - 12.2020
Bachelor of Commerce - Accounting
Faculty of Commerce, Helwan University
Secondary School - General Secondary Education
Mohamed Farid High School