Mousa Elsayed
Bar Waiter
Kafr Elshekh,C
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Enthusiastic Server offering Number years of service industry experience. Highly skilled in serving high-volume customer base with enthusiasm and efficiency. Frequently commended for superior service and achieving company sales goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Waiter
Rixos
North Cost
06.2022 - Current
Bar Waiter
Savoy Sharm
Sharm Elshikh
11.2019 - 05.2022
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Communicated with guests to record orders and assess needs.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
- Received over Number beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Maintained accuracy and efficiency when processing sales transactions.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Waited on up to Number customers at bar and at Number-table bar area.
- Poured and prepared mixed drinks for over Number customers daily.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Served Type, Type and Type beverages and offered refills.
- Answered customers' questions, recommended items and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Checked over Number daily IDs to verify ages and uphold State liquor laws.
- Collected orders and relayed them to bartenders quickly and accurately.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Diploma - Tourism
Orman School
Tanta 08.2016 - 08.2019
Skills
Guest relations management
To-go order preparation
Food spoilage prevention
Wine service
Daily specials memorization
Food and beverage pairings
Accurate money handling
Cash handling
Menu presentation
Wine knowledge
Guest seating arrangements
Bar terminology
Order accuracy
Bill computation
Banquet coordination
Dining area maintenance
Tableside Service
Guest relations
Compliance standards
Item promotion
Food station setup
Upselling techniques
Certification
Food safety
Timeline
Waiter
Rixos
06.2022 - Current
Food safety
03-2021
Bar Waiter
Savoy Sharm
11.2019 - 05.2022
Diploma - Tourism
Orman School
08.2016 - 08.2019