Moustafa Abd El-Ghaffar
Cairo,C
Summary
Main goals is to grow and learn with a company to continue accepting new challenges and opportunities, contribute to the operation’s overall growth
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Real Estate Broker
TDO Partners
Dubai, UAE
10.2023 - 7 2024
- Analyzing market data and market trends to identify possibilities
- Building customer database through marketing & advertising
- Assisting the seller in negotiation stages and purchase execution of a contract with a buyer
- Closing deals and facilitating any relevant information
- Efficiently processing sales transactions and keeping clients informed.
- Work closely with property sellers to accurately price, market, and promote their properties to potential buyers
- Facilitate transactions between buyers and sellers (showing properties, negotiating prices on behalf of sellers, preparing contracts...etc.)
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Assisted clients in navigating the complexities of financing options, ensuring they secured suitable mortgage products for their needs.
- Increased overall office productivity by implementing streamlined systems for client management, lead tracking, and transaction coordination.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Managed complex transactions involving short sales, foreclosures, or other challenging situations with tactful problem-solving skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Achieved a high volume of listings by conducting thorough comparative market analyses that accurately positioned properties within their respective markets.
- Advised clients on home staging techniques to maximize property appeal during open houses or showings.
- Leveraged social media platforms for property promotion, attracting attention from potential buyers.
Operation Manager & Maintenance
Lee Thomas Home Services
Dubai, UAE
07.2022 - 08.2023
- Supervising the day to day operations & activities of the technical service team
- Establishing and enforcing team policies, procedures & clients relations standards
- Inspecting on site-work to determine the materials, equipment, tools to be used as required by the scope of work.
- Handling customers requirements & after service
- Documenting the cost of work by keeping accurate daily time sheets and work order records
- Providing periodic status reports and work progress
- Supervising over the technical team & ensuring that they have all the tools & materials required to complete the project
- Repairing of wires, replacing light bulbs
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Representative
Syarti Motors
Dubai, UAE
2 2021 - 6 2022
- Building rapport with potential customers
- Maintaining a customer database
- Recording sales & inventories
- Collaborating with team members and setting up showroom displays
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Startup Founder & CEO
Unifit Egypt
6th Of October City, Giza
01.2014 - 11.2019
- Develop and maintain effective relationship with customers and ensure their satisfaction
- Set up strong network with vendors
- Monitor sales trends
- Assess customers' needs, and help them to select their product
- Update products records, to ensure accurate information of products specifications, suitability, pricing, and availability
- Enter sales orders and expedite purchases to ensure accurate and timely order process
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Drove product development from concept to launch, ensuring alignment with customer needs.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established strong partnerships with key industry players for greater market presence.
- Increased company growth by developing and implementing innovative business strategies.
- Secured funding for the startup by delivering persuasive pitches to investors.
- Managed financial resources effectively, maintaining profitability throughout various stages of growth.
- Built an extensive network of connections within the industry, facilitating collaboration and resource sharing among startups.
- Improved employee retention rates by creating a supportive work environment focused on personal development and career advancement opportunities.
- Mentored employees for professional growth, promoting a culture of learning within the organization.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
Partner, Vice Chairman & Board Member
The Egyptian Union Company
10.2012 - 10.2019
- Providing support and assistance to the Chairman in carrying out his responsibilities
- Being open to approaches, where appropriate, from other Members about the organization and operation of the committee
- Participate in meetings with customers
- Supervise and follow progress of work at different sites
- Acts on behalf of the Chairman
- Check general ledger and taxes
- Support & attend quarterly and year end financial audit meetings
- Work with external auditors to ensure correct and timely closing and reporting at year-end
- Review financial statements analysis
- Maintain strong customers’ relations
- Collaborated with colleagues and support staff to maximize team efficiency.
- Monitored partner performance and provided feedback on areas of improvement.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Developed and implemented strategies to enhance partner relations.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
- Led team of professionals in high-stakes projects, ensuring timely completion and exceeding client expectations.
- Initiated comprehensive training program for junior partners and staff, fostering culture of continuous learning and professional development.
Education
Bachelor degree of Business Administration - Business Administration
International University of America - UK
London 10.2011 - 01.2012
High School -
St. Peter
Heliopolis, Egypt 10.2007 - 01.2008
Skills
Proven working experience as a Real Estate Agent or Real Estate Salesperson
Proven track of successful sales record
Ability to work independently combined with excellent interpersonal skills
Strong sales, negotiation and communication skills
Pleasant and trustworthy
MS Office familiarity
Handling of sensitive confidential information
Advance computer skills: MS Excel, MS Office
High attention to details
Pleasant personality
Positive attitude
Excellent time management
Multi-task professional
Ability to work under pressure
Open to diversity
Excellent negotiation skills
Repair & Maintenance
Cars business
Customer Service
Sales Development
Timeline
Real Estate Broker
TDO Partners
10.2023 - 7 2024
Operation Manager & Maintenance
Lee Thomas Home Services
07.2022 - 08.2023
Startup Founder & CEO
Unifit Egypt
01.2014 - 11.2019
Partner, Vice Chairman & Board Member
The Egyptian Union Company
10.2012 - 10.2019
Bachelor degree of Business Administration - Business Administration
International University of America - UK
10.2011 - 01.2012
High School -
St. Peter
10.2007 - 01.2008
Sales Representative
Syarti Motors
2 2021 - 6 2022
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