MOUSTAFA ABDEL GHANI
Housekeeping Assistant Manager
Cairo
Summary
Service-oriented Concierge with five years of hospitality experience and a stellar guest satisfaction record. Adept at managing guest experiences, responding quickly to guest needs, and using effective communication between departments. Able to function well in high-stress environments with professionalism and courtesy. Bringing forth the ability to handle a variety of clerical and administrative tasks to ensure smooth hotel operations. Adept in providing patrons with optimal customer service, while maintaining a friendly and helpful attitude.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Hospitality Operation Executive
Xuru Stays
05.2024 - Current
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Maintained a safe working environment by enforcing strict adherence to health and safety guidelines.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Analyzed data and metrics to identify areas of improvement in operational performance.
- Managed budgets and financial reporting, providing accurate insights into company performance.
Hotel Assistant Manager
Nakhil Inn
04.2021 - Current
- Company Overview: South of Sinai-Nuweiba City
- Contacting appropriate hotel departments to resolve guest issues or concerns
- Providing interested persons with information about the hotel, available rooms, and rates
- Maintaining strong work relationships with all hotel departments
- Fostering relationships between all departments throughout hotel
- Worked closely with the manager of the hotel to address any objectives
- Communicating with hotel staff to ensure patron's needs were met
- Overseeing all the events, activities and operations in a hotel
- Ensure all hotel rules and policies are implemented
- Monitoring the tasks of personnel and workers, set goals and plans to promote and improve the service of their department
- South of Sinai-Nuweiba City
Housekeeping Supervisor
Nakhil Inn
08.2017 - 04.2021
- Company Overview: South of Sinai-Nuweiba City
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Scheduling staff shifts and organizing replacements as required
- Investigating and addressing complaints regarding poor housekeeping service
- Providing training to the housekeeping staff
- Regularly taking inventory of cleaning supplies and ordering stock as needed
- Issuing cleaning supplies and equipment to housekeeping staff as needed
- Screening housekeeping applicants and recommending promotions, transfers, and dismissals
- Performing various cleaning duties in instances of staff shortages
- South of Sinai-Nuweiba City
Housekeeping Staff
Fairmont Heliopolis Hotel
03.2013 - 01.2014
- Maintained an adequate stock of cleaning supplies
- Efficiently cleaned up spills and messes
- Uphold the highest standards of honesty and integrity
- Brought forth a positive and self-motivated attitude
- Showed respect and courtesy at all times
- Respected the privacy and confidentiality of clients and their belongings
- Followed hotel safety and security procedures
Education
Good - Tourism Service
Pharaohs Institute
09.2015 - 07.2019
Skills
- Critical thinking and problem solving
- Customer Service
- Decision Making
- Ability to Multitask
- Effective Time Management
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
Operations management
Leadership training
Personal Information
- Place of Birth: Iraq
- Date of Birth: 01/14/93
- Nationality: Egyptian
Timeline
Hospitality Operation Executive
Xuru Stays
05.2024 - Current
Hotel Assistant Manager
Nakhil Inn
04.2021 - Current
Housekeeping Supervisor
Nakhil Inn
08.2017 - 04.2021
Good - Tourism Service
Pharaohs Institute
09.2015 - 07.2019
Housekeeping Staff
Fairmont Heliopolis Hotel
03.2013 - 01.2014
Similar Profiles
Summer WuepperSummer Wuepper
Property and Claims Management at Hotel Home StaysProperty and Claims Management at Hotel Home Stays
Shelby SpringallShelby Springall
Airbnb Cleaner at Zion StaysAirbnb Cleaner at Zion Stays
Russel GokoolRussel Gokool
Associate at Platinum Elite StaysAssociate at Platinum Elite Stays