MOUSTAFA ELSAID
Personal Banking
Cairo,Egypt
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
12
12
Certifications
2
2
Languages
Work History
Branch Sales Executive
Abu Dhabi Islamic Bank
UAE
2 2023 - 12.2023
- Sitting in the branch and receive customers who want to inquire about the bank's products and features and convince them to transfer salaries
- Mainly responsible to sell retail banking products such as Opening Bank Account, Personal loans, Credit Cards, car loan
- Meets or exceeds sales goals ethically and in compliance with regulatory requirements
- Responsible for providing exceptional customer service
- Ability to engage customers with friendly
- Enters qualified sales referrals into the designated tracking system
- Answers questions and/or resolves complex problems on member accounts using all channels
- Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross-sell various products and services.
Branch Sales Executive
Dubai Islamic Bank - UAE
UAE
03.2022 - 01.2023
- Sitting in the branch and receive customers who want to inquire about the bank's products and features and convince them to transfer salaries
- Mainly responsible to sell retail banking products such as Opening Bank Account, Personal loans, Credit Cards, car loan, etc
- To maximize bank liabilities through bringing fixed deposits & salary transfer to increase the bank's assets
- To achieve high volume of sales against the target set by the bank
- To ensure high level of customer satisfaction by providing the customer with excellent service in terms of quick loan processing, proper clarification of the customer's queries & solving all customer's issues.
Personal Finance Executive
Emirates Islamic Bank - UAE
UAE
01.2020 - 04.2021
- Achieving the target on monthly basis
- Dealing with customers queries face to face, Over the telephone or in writing
- Responsible for selling loan on credit 'Easy Cash' and life insurance
- Investigating and following up on customers cases until resolved, Escalating to the relevant department if required
- Up selling bank products and offering customers alternatives
- Working on high quality appointment setting campaigns.
Direct Sales Representative - Multi Product
Deem Finance
UAE
08.2018 - 12.2019
- Mainly responsible to sell retail banking products such as Personal loans, Credit Cards, maximize bank liabilities through bringing fixed deposits & salary transfer to increase the bank's assets
- To achieve high volume of sales against target set by bank Personal Loan, Credit Card
- To ensure high level of customer satisfaction by providing customer with excellent service in terms of quick loan processing, proper clarification of the customer's queries & solving all customer's issues
- To convince credit officer and get approval as per bank policy.
Direct Sales Representative - Credit Card
Al Hilal Bank
UAE
01.2017 - 04.2018
- Mainly responsible to sell retail banking products such as Credit Cards.
- To achieve high volume of sales against target set by bank.
- To ensure high level of customer satisfaction by providing customer with excellent service in terms of quick processing, proper clarification of customer's queries & solving all customer's issues.
- To convince credit officer and get approval as per bank policy.
Direct Sales Representative - Credit Card
BARCLAYS BANK
Egypt
01.2017 - 04.2018
- Achieving the target on monthly basis
- Dealing with customers queries face to face, Over the telephone or in writing
- Responsible for selling loan on credit 'Easy Cash' and life insurance
- Investigating and following up on customers cases until resolved, Escalating to the relevant department if required
- Up selling bank products and offering customers alternatives
- Working on high quality appointment setting campaigns.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Bachelor of Commerce - Accountant
Mansoura University
EGYPT 09.2011 - 10.2015
Skills
Customer Acquisition
undefinedLocations
- Egypt, Cairo
- Al Mansoura
Personal Information
- Date of Birth: 11/17/1991
- Nationality: Egyptian
- Marital Status: Married
Certification
Introduction Islamic banking
02-2023
Dealing with people of determination
03-2024
Market and business conduct
04-2024
Fraud Risk Awareness
05-2024
Financial Crime awareness
06-2024
ADIB Ethical Policy
07-2024
ADIB Cyber security essentials.
08-2024
ADIB compliance Management
09-2024
Introduction To data privacy
10-2024
Islamic Asset products
11-2024
Card Products in Islamic Banks
12-2024
AAOIFI Shari'ah standard in Murabaha
12-2024
Timeline
Card Products in Islamic Banks
12-2024
AAOIFI Shari'ah standard in Murabaha
12-2024
Islamic Asset products
11-2024
Introduction To data privacy
10-2024
ADIB compliance Management
09-2024
ADIB Cyber security essentials.
08-2024
ADIB Ethical Policy
07-2024
Financial Crime awareness
06-2024
Fraud Risk Awareness
05-2024
Market and business conduct
04-2024
Dealing with people of determination
03-2024
Introduction Islamic banking
02-2023
Branch Sales Executive
Dubai Islamic Bank - UAE
03.2022 - 01.2023
Personal Finance Executive
Emirates Islamic Bank - UAE
01.2020 - 04.2021
Direct Sales Representative - Multi Product
Deem Finance
08.2018 - 12.2019
Direct Sales Representative - Credit Card
BARCLAYS BANK
01.2017 - 04.2018
Direct Sales Representative - Credit Card
Al Hilal Bank
01.2017 - 04.2018
Bachelor of Commerce - Accountant
Mansoura University
09.2011 - 10.2015
Branch Sales Executive
Abu Dhabi Islamic Bank
2 2023 - 12.2023
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