Moustafa Hussein
Alexandria
Summary
Results-driven IT professional with extensive expertise in infrastructure management, cybersecurity, helpdesk operations, and IT project leadership. Successfully designed and implemented secure, scalable, and cost-effective IT systems across multi-site environments, ensuring operational excellence and risk mitigation. Proficient in network architecture, server administration, automation, and high-availability systems while fostering team development and collaboration. Recognized for effectively leading cross-functional teams to deliver complex projects on time and within budget, demonstrating a strong commitment to driving departmental operations and achieving consistent results.
Overview
10
10
years of professional experience
Work History
Infrastructure, Cyber Security, Helpdesk & IT Projects Section Head
Alex Apparels for Ready-Made Garments
01.2025 - Current
- Achieved improved cybersecurity posture through effective management of IT infrastructure. Enhanced helpdesk response times, resulting in increased user satisfaction. Delivered successful IT project operations that met strategic objectives.
- Executed server backup protocols and optimized high-availability systems for enhanced operational reliability.
- Managed Fortigate and Sophos firewall administration, focusing on configuration and policy management.
- Supervised helpdesk team to uphold SLA standards and facilitate timely resolution of customer inquiries.
- Led the development and enforcement of IT and security policies. Conducted comprehensive audits to assess compliance and identify risks. Implemented strategies to mitigate identified risks effectively.
- Administered IT budgets while coordinating vendor selection and optimizing procurement workflows.
- Facilitated mentorship initiatives to strengthen technical competencies and enhance overall team effectiveness.
- Managed comprehensive monitoring and troubleshooting efforts for 80+ switches and 170+ Wi-Fi access points, optimizing network performance across multiple sites.
- Administered and supported network infrastructure for 700+ IoT devices, focusing on performance optimization and effective issue resolution.
IT Projects Section Head
Alex Apparels for Ready-Made Garments
01.2023 - 01.2025
- Planned and executed network infrastructure projects for new and existing factories.
- Managed budgets, resources, and project timelines effectively.
- Strengthened internal controls and compliance through regular audits.
- Reduced costs through strategic vendor negotiations and contract management.
- Provided consistent project updates to stakeholders and ensured alignment with business goals.
Area Manager
Tech-ME
01.2021 - 01.2023
- Oversaw IT operations across multiple sites, ensuring system reliability and security.
- Managed technical teams and coordinated with clients for project delivery.
- Implemented process improvements to enhance service quality and efficiency.
- Led regional teams to achieve operational excellence and drive revenue growth.
- Streamlined inventory management processes, enhancing supply chain efficiency across multiple locations.
System Administrator
Alex Apparels for Ready-Made Garments
01.2019 - 01.2021
- Managed servers, network devices, and security systems for 200+ endpoints.
- Performed data backups, disaster recovery operations, and system upgrades.
- Resolved system failures, restored data after ransomware incidents, and maintained uptime.
- Administered Active Directory, Group Policy, and network configurations.
- Managed system backups and recovery processes to ensure data integrity and availability.
- Configured and maintained network infrastructure to optimize performance and reliability.
Senior Help Desk
CompuMe
01.2016 - 01.2019
- Provided technical support and troubleshooting for hardware and software issues.
- Installed, configured, and maintained IT equipment and software.
- Trained new hires on technical specifications and customer service standards.
- Promoted from Help Desk to Senior Help Desk within six months.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
EBS
Alexandria, Egypt01-2012
High School Diploma -
EBS
Alexandria, Egypt01-2012
Skills
- IT Infrastructure Management
- Cybersecurity management
- Network Design & Administration
- Proficient in FortiGate and Sophos firewalls
- Server Virtualization & High Availability
- Project Management & Budget Control
- Employee mentoring
- Process Optimization & Automation
- Compliance with IT regulations
EXTRACURRICULAR ACTIVITIES
Rotaract Marine Presidential Elections, Alexandria Sporting Club – Summer 2009, 2013, 2021
LANGUAGES
Arabic: Mother Tongue
English: Fluent
Timeline
Infrastructure, Cyber Security, Helpdesk & IT Projects Section Head
Alex Apparels for Ready-Made Garments
01.2025 - Current
IT Projects Section Head
Alex Apparels for Ready-Made Garments
01.2023 - 01.2025
Area Manager
Tech-ME
01.2021 - 01.2023
System Administrator
Alex Apparels for Ready-Made Garments
01.2019 - 01.2021
Senior Help Desk
CompuMe
01.2016 - 01.2019
EBS
High School Diploma -
EBS