Moustafa Mohamed Elsawy

Work History

Banque du Caire

Foua, Egypt

05.2023 - Current

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.

Banque du caire

Foua, Egypt

06.2021 - Current

Banque du Caire

Foua, Egypt

06.2021 - 05.2023

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Processed customer transactions promptly, minimizing wait times.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Educated customers on use of banking website and mobile apps.
Identified sales opportunities and referred customers to branch partners in financial services.
Assisted with training of new tellers on policies and procedures.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Established rapport with new clients to increase satisfaction and loyalty.
Cross-sold credit cards, loans and other bank products.

Banque du caire

Foua, Egypt

11.2015 - 06.2021

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Responded to customer calls and emails to answer questions about products and services.
Communicated with clients regarding account services, statements, and balances.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Completed data entry to record call notes, suggestions and questions.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Offered advice and assistance to customers, paying attention to special needs or wants.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Processed customer service orders promptly to increase customer satisfaction.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.