Moustafa Mohamed Elsawy
accountant
Foua, Kafr elshikh,Egypt
Timeline
Head Teller - Banque du Caire
05.2023 - Current
ATM Supervisor - Banque du caire
06.2021 - Current
Teller - Banque du Caire
06.2021 - 05.2023
Customer Service Officer - Banque du caire
11.2015 - 06.2021
Faculty of Commerce - Very Good , Accounting
09.2009 - 07.2013
Work History
Head Teller
Banque du Caire
Foua, Egypt
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
ATM Supervisor
Banque du caire
Foua, Egypt
06.2021 - Current
Teller
Banque du Caire
Foua, Egypt
06.2021 - 05.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Established rapport with new clients to increase satisfaction and loyalty.
- Cross-sold credit cards, loans and other bank products.
Customer Service Officer
Banque du caire
Foua, Egypt
11.2015 - 06.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Education
Very Good - Accounting
09.2009 - 07.2013
Work Preference
Work Type
Full TimeSkills
- ATM Balancing
- Customer service
- Ability to work under pressure
- Problem solving
- Time management
- Balance Cash Drawers
- Teller Transactions
- Data Entry
- Supervising Tellers
- Vault Balancing
- Honest and Trustworthy