Muhamed Ahmed Sadik
Sr. Data Analyst
Cairo
Summary
Perceptive and logical Data Analyst communicates well with both technical professionals and end-users to identify and translate business requirements. Experienced driving data accuracy and integrity to exceed quality standards. Builds and leads teams of talented professionals to develop valuable process solutions and meet business objectives.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
12
12
Certifications
Work History
Workforce Management Analyst
Saudi Germany Hospitals
Cairo
09.2021 - Current
- Gathering and reviewing extensive information related to employee performance and customer issues with a view to identifying ways to improve operations through effective hiring decisions and increase customer satisfaction.
- Staff preparation and scheduling that provides sufficient number of employees to perform the required tasks.
- Daily staffing assessment, appointment attendance and schedule adherence.
- Generate regular and custom reports on a variety of KPI's and CSC metrics, including daily agent statistics and skill set/call type statistics.
- Analyzing data to identify trends, issues, and opportunities, and uncovering levers impacting these issues, and developing recommendations for improvement.
- Communicate with the operations, management and human resources teams to be sure that all departments are abiding by company standards.
- Provide a real-time monitor for the operations team by providing direction, guidelines, and performance updates to hit service level goals.
- Analyzing schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and making continuous adjustments and improvements to the forecasting, headcount planning, and scheduling process to make sure both service levels and profitability goals are met.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Managed overtime, shift swaps, breaks and PTO requests.
Business Development Section Head
Country Hills Restaurants
Alexandria
12.2020 - 09.2021
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developing goals for the development team and business growth and ensuring they are met.
- Conduct research to identify new markets and customer needs.
- Build long-term relationships with new and existing customers.
- Planning and overseeing new marketing initiatives.
- Led projects and analyzed data to identify opportunities for improvement.
Sr. HR Planning Analyst
Andalusia Hospital
Cairo
01.2020 - 12.2020
- Revise each employee's target within each department and whether it suits his capabilities or not
- Determine the grade points for each position within each department based on historical data to determine what is the lowest, medium, and the highest level of our employees' performance
- Calculating the rates of human resource use and the extent of utilization of each person compared to the performance required to achieve it
- Calculating the productivity of each employee within the department according to the tasks required to be executed and the extent of its accomplishment for each of them
- Producing comprehensive reports and a dashboard to display the completion percentage and highlighting the reasons for the deficit
Quality Data Analyst Specialist
Andalusia
Alexandria
10.2019 - 12.2020
- Collaborated with team members to achieve target results.
- Created plans and communicated deadlines to complete projects on time.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Conducted research, gathered information from multiple sources and presented results.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Master's Degree - Data Science
Alexandria University
Alexandria 12.2020 - Current
BIG Data Specialist Intensive Code Camp Trainee - Big Data
ITI
Cairo 04.2021 - 04.2021
Online Scholarship Student - Data Science
Ministry Of Communication
Alexandria 04.2019 - 06.2020
InnovEgypt Program's Trainee -
Technology Innovation And Entrepreneurship Center
Alexandria 04.2018 - 05.2018
EMC - Associate Level Certificate Participant -
Dell EMC
Alexnadria 02.2018 - 03.2018
Bachelor's Degree - Management Information System
Alexandria University
Alexandria 10.2014 - 05.2018
Skills
Defect tracking
Courses
Online Courses:
- IBM Data Science Professional Certificate.
- AI For Everyone | Andrew Ng.
- Data Analysis - Professional Track.
- Python Fundamentals.
- Database Fundamentals.
- Introduction to Data Science in Python.
- Statistics and probability Course.
- Data Analysis - Challenger Track.
Offline Courses:
- Certified Data Scientist Professional - CDSP.
- C# Programming Language Fundamentals.
- Developing Microsoft SQL Server 2012 Database.
- Querying Microsoft SQL Server 2012.
Certification
Project (1) Design a Bank system.
Timeline
Workforce Management Analyst
Saudi Germany Hospitals
09.2021 - Current
BIG Data Specialist Intensive Code Camp Trainee - Big Data
ITI
04.2021 - 04.2021
Business Development Section Head
Country Hills Restaurants
12.2020 - 09.2021
Master's Degree - Data Science
Alexandria University
12.2020 - Current
Sr. HR Planning Analyst
Andalusia Hospital
01.2020 - 12.2020
Quality Data Analyst Specialist
Andalusia
10.2019 - 12.2020
Online Scholarship Student - Data Science
Ministry Of Communication
04.2019 - 06.2020
InnovEgypt Program's Trainee -
Technology Innovation And Entrepreneurship Center
04.2018 - 05.2018
EMC - Associate Level Certificate Participant -
Dell EMC
02.2018 - 03.2018
Bachelor's Degree - Management Information System
Alexandria University
10.2014 - 05.2018
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