Muhammad Fouad Zaky
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Accountant " Training"
NISSAN
01.2016 - 03.2016
- Review Import customs accounts files, Review Returns parts Accounts files, -Review Financial penalties files, review suppliers accounts for the imported container, and
- Review Transportation Fees files
- Accounts the port fess for the period that containers stored in the port
- Use Oracle application to import Journal Entry for the reviewed information: Import customs accounts, Returns parts Accounts, Financial penalties, Review containers
- Transportation Fees, and Account's port fess
- Trailing Containers delivery procedure on Nissan Storage
- Gathering all the data to Excel sheet.
Account Maintenance clerk
ADIB – ABU DHABI ISLAMC BANK
03.2016 - 11.2016
- Receiving files from all branches and import the data of files numbers into excel sheet
- Reviewing the customers files and get sure that each file has the full correct data and all data are existing with no missing information or wrong data
- Putting comments with the missing/incorrect data on the system then send each missing or incorrect data with the file number to the responsible branch to bring us back the missing data or correct the wrong ones
- Sending the finalized files to the main vault
- Branches sending the missing data
- Remove the added comments and add the missing data to the file that have a missing information after receiving it from the branches
- Scanning the customer's signature to be added to the system
- Reviewing new signature with the old ones if it exists
- Gather all the data and put it on Excel sheet
- Company :
Owner and Founder
Boost ADV.
11.2016 - 07.2018
- Https://www.facebook.com/boost.adv1
Teller
BANQUE MISR
08.2018 - 08.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
Internal Sales Representative
BANQUE MISR
08.2019 - 05.2020
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Completed product registrations, warranty documentation and post-sale consumer surveys.
- Teamed with partners to close deals for sales development.
- Identified consumer interests and key market identifies for new accounts.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Customer Service Representative
BANQUE MISR
05.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
Credit Card Issuing Representative
BANQUE MISR
07.2021 - Current
- Reviewing and approving card's issuance documents and Create the cards .
- Creating about 1000 card monthly .
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Accounting
Cairo University
Cairo07.2014
ICDL Course - Microsoft Office
Cairo University
Cairo10.2011
Level 8 - English Language
Berlitz
Cairo02.2012
3D Graphic Designing Diploma - Graphic Design
Russian Culture Center
Cairo01.2014
Advanced Track - Data Analysis
Udacity Powered By ITIDA
01.2023
Creative Thinking At The Workplace
Almentor
Online12.2022
Innovation And Creative Thinking Tools
Almentor
Online12.2022
Skills
- Strong ability to work under pressure and strict deadlines
- Communicating effectively with customers and employees
- Good in dealing with people and helpful among teamwork
- Good time management
- Fast learner
- Data and Analytics
- 3D Visualization
- SQL
- Sales and Marketing Support
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Credit Card Issuing Representative
BANQUE MISR
07.2021 - Current
Customer Service Representative
BANQUE MISR
05.2020 - 07.2021
Internal Sales Representative
BANQUE MISR
08.2019 - 05.2020
Teller
BANQUE MISR
08.2018 - 08.2019
Owner and Founder
Boost ADV.
11.2016 - 07.2018
Account Maintenance clerk
ADIB – ABU DHABI ISLAMC BANK
03.2016 - 11.2016
Accountant " Training"
NISSAN
01.2016 - 03.2016
Accounting
Cairo University
ICDL Course - Microsoft Office
Cairo University
Level 8 - English Language
Berlitz
3D Graphic Designing Diploma - Graphic Design
Russian Culture Center
Advanced Track - Data Analysis
Udacity Powered By ITIDA
Creative Thinking At The Workplace
Almentor
Innovation And Creative Thinking Tools
Almentor
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