Summary
Overview
Work History
Education
Skills
Timeline
Generic
Muhammed Assi

Muhammed Assi

Call Center Reperstantive
Alexandria

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Polite and professional CSR successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

15
15
years of professional experience
2
2
Languages

Work History

Call Center Representative

Telepreformance
03.2024 - Current
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Cross-trained and backed up other customer service managers.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Implemented and developed customer service training processes.

Customer Service

Tamweely Microfinance
02.2019 - 03.2022

Sales Agent

Add-me
09.2018 - 02.2020
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.

Multi-Unit Operation Manager

Gleem Court
07.2015 - 04.2017
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Adapted quickly to constantly changing market conditions by conducting thorough analyses of industry trends, competition, and customer preferences.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Championed employee development initiatives such as skill-building workshops and team-building activities to foster a positive work culture for all staff members.

Receptionist

Paradise Inn
11.2009 - 10.2013
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Resolved customer problems and complaints.
  • Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.

Education

Drop-out - General Literature, Egypt

Faculty of Arts
Alexandria, Egypt
04.2001 -

High School Diploma -

Tuson Secondary
Tuson
04.2001 -

Skills

  • Team Collaboration
  • Issue and Complaint Resolution
  • Credit adjustments
  • Calm disposition
  • Effective Communication
  • Problem Resolution
  • Product and service knowledge
  • Computer Skills

Timeline

Call Center Representative

Telepreformance
03.2024 - Current

Customer Service

Tamweely Microfinance
02.2019 - 03.2022

Sales Agent

Add-me
09.2018 - 02.2020

Multi-Unit Operation Manager

Gleem Court
07.2015 - 04.2017

Receptionist

Paradise Inn
11.2009 - 10.2013

Drop-out - General Literature, Egypt

Faculty of Arts
04.2001 -

High School Diploma -

Tuson Secondary
04.2001 -
Muhammed AssiCall Center Reperstantive