Muhammed Hamdi
IT Specialist
Cairo
Summary
Skilled in supporting hardware and software issues for computer systems.
Specializing in troubleshooting Software and hardware issues .IT Specialist with over 7 years of successful experience. Recognized consistently for performance excellence and contributions to success in software industry.
Overview
2025
2025
years of professional experience
19
19
years of post-secondary education
3
3
Languages
Work History
IT Specialist
Ministry Of Environmental Affairs.
4 2017 - Current
- Remove Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Removed and replaced malfunctioning components to correct hardware problems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Retained existing clients and developed 214 new accounts by extending high quality and efficient support service.
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Technical Support Specialist
Orange
03.2017 - 04.2017
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Described ADSL solutions to customers to assist in problem resolution.
- Activated accounts for clients interested in new services.
- Submitted service tickets for equipment maintenance requests.
Graphic Designer
Rehla Travel
02.2014 - 02.2016
- Developed, implemented and managed marketing and design of items.
- Applied knowledge of production to create high-quality images.
- Used [adobe Photoshop] to create images and layouts.
- Developed print materials such as brochures, banners and signs.
- Completed final touches for projects such as images sizes and font selection.
- Created designs and collaborated with technical team to complete projects.
- Put together videos for social media, advertising and informational purposes.
- Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
Photographer
Rehla Travel
01.2014 - 02.2016
- Photographed high-quality images for both print and internet distribution.
- Performed advanced computer processing of images for assignments.
- Defined and recommended detailed solutions to capture images.
- Planned and prepared for all on-location and studio shoots.
- Applied digital styling techniques to enhance photos.
- Altered patterns to fit client requirements.
- Updated computer graphic files using graphics software programs.
- Designed proposal covers and spines.
Education
High School Diploma -
Galaa Language School
06.1996 - 05.2011
Bachelor of Science - Computer Science And Programming
Modern University For Information And Technology
06.2011 - 06.2015
Skills
Technical issue analysis
Application support
Debugging
Application installations
Troubleshooting and diagnostics
Disaster Recovery
Data Entry
TCP/IP
Customer service expert
Desktop support
Software diagnosis
Technical issues analysis
Technical Support
MS Office
Customer Service
Documentation
Timeline
Technical Support Specialist
Orange
03.2017 - 04.2017
Graphic Designer
Rehla Travel
02.2014 - 02.2016
Photographer
Rehla Travel
01.2014 - 02.2016
Bachelor of Science - Computer Science And Programming
Modern University For Information And Technology
06.2011 - 06.2015
High School Diploma -
Galaa Language School
06.1996 - 05.2011
IT Specialist
Ministry Of Environmental Affairs.
4 2017 - Current
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