Muhammed Makled
Jr. Data Analysis
Cairo
Summary
Proven Technical Support Engineer with a history at Diagram Construction, adept in technical troubleshooting and fostering teamwork. Excelled in enhancing system operations and efficiency, demonstrating exceptional problem-solving and communication skills. good in Python programming and SQL databases, Certificates in IBM Data Analysis.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Engineer
Diagram Construction
7 2023 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns
- Mentored junior members of team on best practices in issue resolution techniques
- Served as escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Streamlined support processes for increased efficiency and reduced response times
- Updated and maintained current customer support database
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences
IT Help Desk
Chema Group
07.2022 - 07.2023
- Self-motivated, with strong sense of personal responsibility
- Excellent communication skills, both verbal and written
- Proven ability to learn quickly and adapt to new situations
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
- Worked flexible hours across night, weekend, and holiday shifts
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
Education
Bachelor of Computer Science - Computer Science
October 6 University
6th Of October City, Egypt 09.2016 - 07.2020
Skills
Critical Thinking
Python Programming
Data Visualization and Presentations
Data Analysis
Data Cleaning
SQL Databases
Database Programming and SQL
Statistical Analysis
Data Storytelling
ETL processes
Excellent Communication
Decision-Making
Time management abilities
Accomplishments
Certificates in IBM Data Analysis:-
· Intro. To Data Analysis.
· Excel Basics for Data Analysis.
· Data Visualization and Dashboards with Excel and Cognos.
· Python for Data Science, AI& Development.
· Python Project for Data Science.
· DataBase and SQL for Data Science with Python
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
IT Help Desk
Chema Group
07.2022 - 07.2023
Bachelor of Computer Science - Computer Science
October 6 University
09.2016 - 07.2020
Technical Support Engineer
Diagram Construction
7 2023 - Current
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