Mujahid Abdur-Rahman
Philadelphia ,PA
Summary
Dynamic professional driver with extensive experience at Ahly Logistics, excelling in customer service and effective communication. Proven track record in ensuring compliance with safety standards and delivering exceptional service. Skilled in data analysis and problem-solving, consistently enhancing operational efficiency and client satisfaction. Committed to maintaining high-quality logistics and transportation solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Professional Driver
Ahly Logistics
Charlotte, NC
04.2018 - Current
- Educated customers on service options and logistics procedures.
- Monitored service quality to ensure compliance with company standards.
- Completed paperwork accurately including trip reports, log books, accident reports.
- Followed detailed instructions from dispatchers regarding delivery times and routes.
Customer Service Representative
AM Cartage LLC.
Westland , MI
02.2016 - 04.2018
- Resolved customer complaints through effective problem-solving techniques.
- Maintained accurate records of customer interactions in the database system.
- Handled incoming calls and emails, providing timely responses to requests.
- Trained new staff on customer service best practices and company policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Professional Driver
RoadTex
Somerset, NJ
09.2014 - 02.2016
- Operated commercial vehicles safely across designated routes.
- Conducted pre-trip inspections to ensure vehicle readiness and safety.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Communicated with dispatch regarding route changes and delivery updates.
- Provided excellent customer service during deliveries to clients and partners.
Education
Bachelor of Science - Information And Communication Technology
University of Phoenix
Phoenix, AZ04-2027
Certificate of Technical Studies - Data Analytics
Merit of America
Washington State 06-2025
Skills
- Data analysis
- Effective communication
- Customer service
- Problem solving
- Technical documentation
- Driving and transportation
Certification
- Data Analytic Google Certigicate
Timeline
Professional Driver
Ahly Logistics
04.2018 - Current
Customer Service Representative
AM Cartage LLC.
02.2016 - 04.2018
Professional Driver
RoadTex
09.2014 - 02.2016
Bachelor of Science - Information And Communication Technology
University of Phoenix
Certificate of Technical Studies - Data Analytics
Merit of America
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