Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

Munassar Abukar

London

Summary

I am a dedicated and disciplined individual who has a strong work ethic. I have the ability to communicate through different means such as face to face, phone and email interactions. With regards to employment, I have experience in administration, sales advisory, reselling, online customer assistance and editing Consequently, this allows me to thrive in industries which require building rapport and communicating efficiently with service users. I am focused on a long term career in a service oriented industry, I have adeptly navigated diverse fields, showcasing adaptability and composure under pressure. Whether managing busy shop environments or engaging with clients, I maintain a professional and efficient approach. Driven by targets, I am confident in my ability to contribute effectively to the success of fast paced organisations, consistently striving to add significant value to their accomplishments.

Overview

4
4
years of professional experience

Work History

Editor

WWA
06.2024 - 10.2024
  • Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
  • Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
  • Contributed new ideas and looked for ways to improve content editing and processes.
  • Delivered edits on time for reviews and final delivery.
  • Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
  • Reduced project completion time by implementing efficient workflows and prioritizing tasks effectively.

Moderator

Yarimi University
10.2022 - 10.2024
  • Enforcing community policies and guidelines to maintain a positive and safe online environment
  • Overseeing and managing online communities and forums
  • Handling disputes and conflicts within the community by addressing issues and finding resolutions.
  • Encouraging and fostering active participation and engagement among community members.
  • Moderating webinars, or online discussions to ensure a smooth and respectful exchange of ideas.
  • Reviewing and moderating user generated content to ensure it adheres to community guidelines and standards.
  • Implemented new moderation strategies that led to a decrease in negative interactions among users.
  • Collaborated with fellow moderators to create a safe, inclusive online environment for users.

UFC Operative

Tesco Extra
03.2024 - 06.2024
  • Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
  • Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
  • Regularly exceeded performance and productivity targets through accurate, efficient picking and packing
  • Consistently complied with workplace health and safety measures to minimise operational risk.
  • Picked orders to meet productivity targets.
  • Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
  • Provided accurate stock reports to warehouse manager to allow for timely reordering.
  • Restocked and organised items on the shop floor to maintain inventory levels and ensure a tidy shopping environment while dealing with customer inquires

Administrator

Abu Maalik LTD
12.2022 - 08.2023
  • Handled revenues by recording income and expenditure made by the business.
  • Managed business by reviewing profits made monthly using software such as 'Google Spreadsheet'
  • Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
  • Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
  • Managed client communications by answering phones and corresponding through email.
  • Maintained prompt customer response rates and consistent communications.

Reseller

Capo Kicks
01.2022 - 05.2022
  • Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
  • Went door to door posting business cards to attract new customers.
  • Sourced branded shoes which were in trend and not easily accessible demonstrating my market awareness which allows me to stay updated on the latest fashion trends.
  • Executed transactions, outlining my negotiation skills to close deals with the best profit margins while satisfying the client.
  • Have a line of Network providing collaborative opportunities as well as having connections to unreleased items resulting in it being appealing to the customers.
  • Handled customer returns, refunds and exchanges.

Sales Advisor

Peacocks
07.2020 - 08.2020
  • Operating cash registers highlighting attention to detail given to avoid errors when handling transactions.
  • Answering questions about company policies, merchandise as well as services emphasising my adaptability in talking to the customers about their queries.
  • Dealt with difficult customers in a polite and professional manner, escalating concerns to relevant employees when necessary.
  • Maintained outstanding customer satisfaction by providing firstclass service throughout interactions, especially during difficult conversations.
  • Assisted in store opening, carrying out tasks such as cleaning, stock counting and visual merchandising.
  • Communicated with customers to determine needs, provide recommendations and upsell services.

Education

BTEC Level 3 Applied Science

Newham Sixth Form College
2023

Skills

  • Communication (Written and Oral)
  • Time management
  • Ability to take the initiative under pressure
  • Strategic Decision Making
  • Professional attitude to people of all mannerisms
  • Advertising
  • Client service
  • Results Driven
  • Operating systems
  • Sales
  • Enthusiastic
  • Adaptable
  • Problem-solving
  • Keen eye for detail

Education

other,other

Timeline

Editor

WWA
06.2024 - 10.2024

UFC Operative

Tesco Extra
03.2024 - 06.2024

Administrator

Abu Maalik LTD
12.2022 - 08.2023

Moderator

Yarimi University
10.2022 - 10.2024

Reseller

Capo Kicks
01.2022 - 05.2022

Sales Advisor

Peacocks
07.2020 - 08.2020

BTEC Level 3 Applied Science

Newham Sixth Form College
Munassar Abukar