MUSTAFA HUSSEIN ALI OMAR
IT Support And Network Technician
Giza
Summary
Motivated and detail-oriented IT support professional with over 10 years of experience in technical support, system troubleshooting, and infrastructure maintenance. Proven ability to manage large-scale IT environments, implement efficient solutions, and deliver high-quality service. Seeking to contribute technical expertise and ambition to a forward-thinking organization.
Overview
15
15
years of professional experience
2019
2019
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
IT Help Desk & Infrastructure Technician
Almosafer International for Travel and Tourism
11.2022 - Current
- Provided support for over 1,000 employees.
- Performed hardware/software maintenance and troubleshooting.
- Managed technical assets and inventory.
- Configured Cisco switches and IP phones.
- Installed and managed CCTV camera systems.
- Resolved network issues efficiently.
Sales Representative
Xiaomi Egypt
Cairo, Cairo Governorate
06.2021 - 06.2022
- Met and exceeded sales targets.
- Presented technical products and provided tailored customer solutions.
- Ensured customer satisfaction through post-sales follow-up.
IT Help Desk & Technical Support Agent
Real Soft House
12.2020 - 05.2021
- Provided remote and onsite support.
- Resolved software and hardware issues promptly.
- Delivered reliable technical solutions for business continuity.
Freelance PC & Laptop Technician
Freelance
08.2010 - 12.2020
- Performed hardware and software diagnostics and repairs.
- Ensured optimal device performance and customer satisfaction.
Education
Bachelor of Commerce -
Helwan University
Skills
- System Troubleshooting
- Hardware Maintenance
- Software Installation
- Network Configuration (Cisco, IP Phones, fortigate, CCTV)
Network troubleshooting
Personal info
- Nationality: Egyptian
- Age: 28
- Marital Status: Single
- Military Service: Completed
Certification
ICDL
Interests
Cooking, Editing, Music, Driving
Timeline
IT Help Desk & Infrastructure Technician
Almosafer International for Travel and Tourism
11.2022 - Current
Sales Representative
Xiaomi Egypt
06.2021 - 06.2022
IT Help Desk & Technical Support Agent
Real Soft House
12.2020 - 05.2021
Freelance PC & Laptop Technician
Freelance
08.2010 - 12.2020
Bachelor of Commerce -
Helwan University
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