Excel
Mustafa Mansi
Customer Care Team-leader
68 Al-Nargs - New Cairo
Summary
Experienced Customer Care Team Leader with over six years of experience in Real estate . Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn and grow and excel in Real estate.
Overview
3
3
Languages
7
7
years of post-secondary education
6
6
years of professional experience
Work History
Customer Care Team Leader
Memaar Al Morshedy
cairo
07.2019 - Current
- Manage a team who solve customer issues throw phone, email or face to face - multichannel experience.
- Handling customer requests, inquiries and problems by contacting the involved parties and communicating the issue .
- Improving the customer experience .
- Coordinate Customer care Team .
- Provide Direct Customer Support .
- Review and Resolve Escalations.
- Evaluate Team Members .
- Train New Hires .
Senior Customer Care
Memaar Al Morshedy
Cairo
01.2017 - 07.2019
Senior Sales
Memaar Al Morshedy
Cairo
09.2016 - 12.2016
Sales Executive
Memaar Al Morshedy
Cairo
07.2014 - 07.2015
Education
Professional Postgraduate Diploma - Executive Management.
AUC
Cairo 01.2018 - 01.2020
Bachelor of Commerce - Accounting And Finance
Faculty of Commerce ( English Section )
Tanta University 09.2009 - 05.2014
Courses And Trainings
Skills
Self-motivated with high ability to work under pressure and Strong team player
Creative ,Analytical and Logical with an excellent problem solving ability
Effective Speaker and high ability to lead and motivate teams to insure success
Communication , Negotiation and Leadership Skills
Software
Word
Powerpoint
Timeline
Customer Care Team Leader
Memaar Al Morshedy
07.2019 - Current
Professional Postgraduate Diploma - Executive Management.
AUC
01.2018 - 01.2020
Senior Customer Care
Memaar Al Morshedy
01.2017 - 07.2019
Senior Sales
Memaar Al Morshedy
09.2016 - 12.2016
Sales Executive
Memaar Al Morshedy
07.2014 - 07.2015
Bachelor of Commerce - Accounting And Finance
Faculty of Commerce ( English Section )
09.2009 - 05.2014
Courses And Trainings