Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Mustafa Thabet

Mustafa Thabet

New Cairo,Egypt

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Technical Support Specialist

Sutherland & AT&T
Cairo, Egypt
08.2022 - Current
  • Started as an customer service representative for 5 months.
  • Promoted to be a Subject Matter Expert.
  • Achieved high levels of customer satisfaction, closing trouble tickets with first-call resolution.
  • Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.

Billing & Sales Representative

Teleperformance, AT&T
Cairo, Egypt
12.2021 - 08.2022
  • Worked as a Billing & Sales AT&T Customer Service Representative.
  • Been one of the top 10 in the billing field.
  • Met and regularly exceeded sales quotas and targets.
  • Trained, mentored and supported junior sales and marketing staff.

Senior Customer Service Representative

Vodafone UK
Cairo, Egypt
03.2019 - 03.2019
  • Improved customer experience, employing effective communication and empathetic listening skills to address customer concerns.
  • Built and maintained customer rapport, using strong communication skills to engage in effective conversations.
  • Consistently worked towards KPI targets to achieve exceptional sales and conversion rates.
  • Prioritised and analysed complex cases effectively to achieve efficient resolution.
  • Drove continuous improvement by harnessing training opportunities, including software and regulatory training.

Education

Bachelor of Commerce - Accounting

Cairo University
Cairo, Egypt
09.2016 - 09.2020

Skills

    - Fluent English Speaker & Writer

    - Fluent Arabic Speaker & Writer

    - Microsoft Office

    - Communication Skills

    - Soft skills

    - Active Listener

    - Computer

    - Problem-solver

    - Multi-tasker

Languages

English
Fluent
Arabic
Native

Timeline

Technical Support Specialist

Sutherland & AT&T
08.2022 - Current

Billing & Sales Representative

Teleperformance, AT&T
12.2021 - 08.2022

Senior Customer Service Representative

Vodafone UK
03.2019 - 03.2019

Bachelor of Commerce - Accounting

Cairo University
09.2016 - 09.2020

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Mustafa Thabet