Excel
Mustafa Yasser
Medical Radiology Technician
Cairo
Summary
Versatile and dynamic professional with a proven track record at El-Haram Hospital, excelling in patient care and advanced imaging techniques. Expert in leveraging customer relations and diagnostic imaging skills to enhance patient satisfaction and operational efficiency. Demonstrated success in training peers and optimizing processes, significantly contributing to departmental excellence.
While working as a Retention Specialist gave the skills needed to Handel major situations to satisfy Unhappy Costumers.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Retention Specialist
Concentrix
Cairo, Cairo Governorate
03.2023 - 11.2024
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
- Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
X-Ray Technician
El-Haram Hospital
Cairo, Cairo Governorate
01.2022 - 03.2023
- Helped physicians read and understand resulting imagery by offering expert counsel in complex cases.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
- Enhanced patient comfort by providing clear explanations of imaging procedures.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Assisted in training new X-Ray technicians, sharing knowledge, tips, and best practices to improve overall department performance.
CT Technician
El-Haram Hospital
Cairo, Cairo Governorate
01.2022 - 03.2023
- Developed strong rapport with patients, providing emotional support during difficult diagnostic procedures when necessary.
- Reduced patient wait times by effectively managing scheduling and prioritizing urgent cases as needed.
- Promoted culture of continuous improvement, actively participating in departmental meetings and offering suggestions for optimizing processes.
- Maintained clean and organized work environment, ensuring all necessary supplies were readily available for each procedure.
- Assisted in training new CT technicians, sharing knowledge and expertise for improved department performance.
MRI Technician
El-Haram Hospital
Cairo, Cairo Governorate
01.2022 - 03.2023
- Increased department efficiency by assisting in equipment maintenance and troubleshooting minor technical issues.
- Improved patient comfort by carefully explaining MRI procedures and addressing any concerns.
- Enhanced image quality by accurately positioning patients and optimizing machine settings for each scan.
- Contributed to a positive work atmosphere by consistently displaying professionalism, teamwork, and commitment to excellence in patient care.
- Assisted in training new MRI technicians, sharing expert knowledge of protocols and techniques for successful scans.
Ultrasound Technologist
El-Haram Hospital
Cairo, Cairo Governorate
01.2022 - 03.2023
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
Dental Radiology
El-Haram Hospital
Cairo, Cairo Governorate
01.2022 - 03.2023
- Delivered high-quality dental care by performing comprehensive oral health assessments, including X-rays and periodontal examinations.
- Offered quality health, dental and vision benefits with wellness programs to give employees access to resources for healthy lifestyle and help manage health care costs.
- Education patients on proper oral hygiene techniques, resulting in better overall dental health.
- Coordinated referrals to specialists when necessary, facilitating seamless transitions in patient care and maintaining strong professional relationships within dental community.
Education
Technical Bachelor's - Applied Medical Science - Medical Radiology
The Higher Institute of Applied Health Science
Egypt 09.2024 - 09.2024
Skills
Advanced imaging techniques
Vascular sonography
PACS system proficiency
IV insertion
Image optimization
Patient care
Interventional procedures
Advanced Excel Abilities
MS Excel expert
Radiation protection
Diagnostic imaging
Portable X-ray operation
Medical records management
Patient positioning
Cross-functional communication
Customer relations
Software
Certification
Licensed Radiology Technologist
Timeline
Licensed Radiology Technologist
11-2024
Technical Bachelor's - Applied Medical Science - Medical Radiology
The Higher Institute of Applied Health Science
09.2024 - 09.2024
Retention Specialist
Concentrix
03.2023 - 11.2024
Radiology Practical Training - 5/19/2022
04-2022
X-Ray Technician
El-Haram Hospital
01.2022 - 03.2023
CT Technician
El-Haram Hospital
01.2022 - 03.2023
MRI Technician
El-Haram Hospital
01.2022 - 03.2023
Ultrasound Technologist
El-Haram Hospital
01.2022 - 03.2023
Dental Radiology
El-Haram Hospital
01.2022 - 03.2023
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