Microsoft environment
Nabil Abdelnaser
Senior Help Desk
Giza
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
IT Support. Help Desk
Hikma Pharma
05.2015 - Current
- Taking initiative with corporate team to make SCCM server to control all machines over Hikma Worldwide and administer SCCM Hikma Egypt
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Setting up new users' accounts and profiles and dealing with Password issues
- Responding within agreed time limits to call outs and solve all issues
- Working continuously on a task until completion
- Managing many open cases at one time
- Testing and evaluating new technology
- Collaborated with vendors to locate replacement components and resolve issues
- Configured hardware, devices, and software to set up
- Followed up with clients to ensure optimal customer satisfaction following assessments
- Assessed system hardware and software and suggested modifications
- Software Tablet HP & MAC Troubleshooting
- Avaya & sx200 Cisco & Troubleshooting
- Staff support in three branches of the company
- Cisco SX200 Meeting
- Zoom Meeting
- Skype Meeting
Education
Bachelor of Administrative Information systems - Information Systems
Higher Institute of Administrative Sciences
Skills
SCCM
Installing and configuring computer hardware
Installing and configuring software
Installing and configuring systems
Troubleshooting system problems
Troubleshooting network problems
Diagnosing hardware faults
Diagnosing software faults
Software Tablet HP Troubleshooting
Software Tablet MAC Troubleshooting
Avaya Troubleshooting
Cisco Troubleshooting
Staff support
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Excellent communication
Problem-solving
Certification
MCSA win server
11-2017
CCNA 200-301
07-2020
Windows 10 Administration
03-2022
IT Service Desk: Services Management
07-2022
Efficient Time Management
06-2023
Azure fundamental AZ900
11-2023
Azure Administrator AZ104
02-2024
Timeline
Azure Administrator AZ104
02-2024
Azure fundamental AZ900
11-2023
Efficient Time Management
06-2023
IT Service Desk: Services Management
07-2022
Windows 10 Administration
03-2022
CCNA 200-301
07-2020
MCSA win server
11-2017
IT Support. Help Desk
Hikma Pharma
05.2015 - Current
Bachelor of Administrative Information systems - Information Systems
Higher Institute of Administrative Sciences
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