Nabil Abdelnaser
Senior Help Desk
Giza
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
IT Support. Help Desk
Hikma Pharma
05.2015 - Current
- Taking initiative with corporate team to make SCCM server to control all machines over Hikma Worldwide and administer SCCM Hikma Egypt
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Setting up new users' accounts and profiles and dealing with Password issues
- Responding within agreed time limits to call outs and solve all issues
- Working continuously on a task until completion
- Managing many open cases at one time
- Testing and evaluating new technology
- Collaborated with vendors to locate replacement components and resolve issues
- Configured hardware, devices, and software to set up
- Followed up with clients to ensure optimal customer satisfaction following assessments
- Assessed system hardware and software and suggested modifications
- Software Tablet HP & MAC Troubleshooting
- Avaya & sx200 Cisco & Troubleshooting
- Staff support in three branches of the company
- Cisco SX200 Meeting
- Zoom Meeting
- Skype Meeting
Education
Bachelor of Administrative Information systems - Information Systems
Higher Institute of Administrative Sciences
Skills
Microsoft environment
Certification
MCSA win server
Timeline
Azure Administrator AZ104
02-2024
Azure fundamental AZ900
11-2023
Efficient Time Management
06-2023
IT Service Desk: Services Management
07-2022
Windows 10 Administration
03-2022
CCNA 200-301
07-2020
MCSA win server
11-2017
IT Support. Help Desk
Hikma Pharma
05.2015 - Current
Bachelor of Administrative Information systems - Information Systems
Higher Institute of Administrative Sciences