Overview
Work History
Education
Skills
Certification
Timeline
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Nabil Abdelnaser

Nabil Abdelnaser

Senior Help Desk
Giza

Overview

10
10
years of professional experience
2012
2012
years of post-secondary education
7
7
Certifications
2
2
Languages

Work History

IT Support. Help Desk

Hikma Pharma
05.2015 - Current
  • Taking initiative with corporate team to make SCCM server to control all machines over Hikma Worldwide and administer SCCM Hikma Egypt
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults
  • Setting up new users' accounts and profiles and dealing with Password issues
  • Responding within agreed time limits to call outs and solve all issues
  • Working continuously on a task until completion
  • Managing many open cases at one time
  • Testing and evaluating new technology
  • Collaborated with vendors to locate replacement components and resolve issues
  • Configured hardware, devices, and software to set up
  • Followed up with clients to ensure optimal customer satisfaction following assessments
  • Assessed system hardware and software and suggested modifications
  • Software Tablet HP & MAC Troubleshooting
  • Avaya & sx200 Cisco & Troubleshooting
  • Staff support in three branches of the company
  • Cisco SX200 Meeting
  • Zoom Meeting
  • Skype Meeting

Education

Bachelor of Administrative Information systems - Information Systems

Higher Institute of Administrative Sciences

Skills

Microsoft environment

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Certification

MCSA win server

Timeline

Azure Administrator AZ104

02-2024

Azure fundamental AZ900

11-2023

Efficient Time Management

06-2023

IT Service Desk: Services Management

07-2022

Windows 10 Administration

03-2022

CCNA 200-301

07-2020

MCSA win server

11-2017

IT Support. Help Desk

Hikma Pharma
05.2015 - Current

Bachelor of Administrative Information systems - Information Systems

Higher Institute of Administrative Sciences
Nabil Abdelnaser Senior Help Desk