Nabil Abdelnaser

Hikma Pharma

05.2015 - Current

Taking initiative with corporate team to make SCCM server to control all machines over Hikma Worldwide and administer SCCM Hikma Egypt
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware/software faults
Setting up new users' accounts and profiles and dealing with Password issues
Responding within agreed time limits to call outs and solve all issues
Working continuously on a task until completion
Managing many open cases at one time
Testing and evaluating new technology
Collaborated with vendors to locate replacement components and resolve issues
Configured hardware, devices, and software to set up
Followed up with clients to ensure optimal customer satisfaction following assessments
Assessed system hardware and software and suggested modifications
Software Tablet HP & MAC Troubleshooting
Avaya & sx200 Cisco & Troubleshooting
Staff support in three branches of the company
Cisco SX200 Meeting
Zoom Meeting
Skype Meeting