Swimming
NADA ABOELFETOUH
Senior Trainer
Cairo
Summary
Accomplished Senior Corporate Trainer with a robust background in sales leadership and advanced technical skills. With over five years of experience, I have successfully led training initiatives that have driven significant improvements in employee performance, sales results, and customer satisfaction. My expertise spans across designing and delivering tailored training programs, managing and mentoring sales teams, and leveraging advanced technical knowledge to enhance training outcomes. As a former Sales Team Leader, I excel in developing strategic sales plans, fostering team collaboration, and driving revenue growth. My strong technical acumen enables me to bridge the gap between technical complexities and practical application, ensuring that training content is both engaging and impactful. I am committed to empowering teams to achieve their highest potential and contribute to the overall success of the organization. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior Corporate Trainer
Concentrix + Webhelp
Cairo, Cairo Governorate
12.2021 - Current
- During my three-year tenure as a Senior Trainer at Concentrix + Webhelp on the SiriusXM US account and many other accounts, my primary focus is on training employees in Sales and Retention techniques, as well as developing their soft skills
- In addition to designing and delivering comprehensive training programs, I also take on the responsibility of training and supporting new trainers to ensure consistent training practices across the organization
- I play a vital role in creating soft skills and culture materials, including training modules, interactive workshops, and learning resources, to foster a positive work environment and cultivate a strong company culture
- By emphasizing the importance of effective communication, empathy, and problem-solving skills, I empower employees to deliver exceptional customer experiences and improve customer retention rates
- My dedication to training and continuous improvement helped drive positive outcomes, resulting in increased sales performance, improved customer satisfaction, and a cohesive team dynamic.
- Reduced reliance on external vendors by building an internal library of high-quality instructional resources available companywide.
- Established ongoing professional development opportunities for staff members, encouraging continuous learning beyond initial job requirements or responsibilities.
- Led the redesign of existing courses for optimal effectiveness based on employee feedback surveys and data analysis results.
Sales Team Leader
Concentrix + Webhelp
Cairo, Cairo Governorate
11.2020 - 12.2021
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Built strong team by recruiting and developing top sales talent.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Analyzed market trends and competitor activity to identify new business opportunities for the team.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Conducted quarterly reviews of each team member''s progress towards achieving established goals, providing constructive feedback as needed.
- Exceeded annual revenue targets by effectively allocating resources and prioritizing high-value accounts.
Senior Trainer
Vodafone UK
Cairo, Cairo Governorate
01.2019 - 11.2020
- During my tenure as a Senior Trainer at Vodafone UK for a year and 10 months, I played a vital role in enhancing the skills and performance of the organization's employees
- Through conducting extensive training needs analysis, I identified skill gaps and developed tailored training programs to address these areas of improvement
- Leveraging a range of training methodologies, including classroom sessions, e-learning modules, coaching, and on-the-job training, I ensured effective delivery of training content and provided ongoing support to trainers across different locations
- By employing innovative training tools and technology, I facilitated engaging and interactive training sessions that resonated with the learners
- Through continuous evaluation and analysis of training data, I was able to measure the impact of the training initiatives and make recommendations for further program enhancements
- Overall, my past experience as a Senior Trainer at Vodafone UK has equipped me with valuable insights and expertise in driving the development and success of a highly skilled workforce.
- Increased employee competency by developing and delivering comprehensive training programs.
Customer Service / Advanced Technical Support Representative
Vodafone UK
Cairo, Cairo Governorate
03.2018 - 01.2019
- In my past role as a Customer Service Representative and Advanced Technical Support at Vodafone UK, I gained valuable experience and honed my skills in delivering exceptional customer service and technical support to a diverse range of customers
- I was responsible for handling customer inquiries, resolving technical issues, and providing timely and accurate solutions
- Through effective communication and problem-solving skills, I consistently exceeded customer expectations and ensured their satisfaction
- Additionally, my role involved troubleshooting complex technical issues, assisting with network configurations, and guiding customers through product features and services
- This experience allowed me to develop a strong understanding of telecommunications technology and the ability to support customers in navigating technical challenges
- My time at Vodafone UK was invaluable, as it equipped me with the expertise and dedication to deliver top-notch customer service and technical assistance.
- Maintained high-quality service standards by consistently meeting or exceeding performance metrics.
Education
Management -
Faculty of Business Studies (Management)
Cairo, Egypt 01.2019 - Current
Skills
NADA ABOELFETOUH
Websites
Strengthpoints
- Training
- Program Design
- Instructional Delivery
- Learning management systems
- Performance Evaluation
- DSAT Analysis
- Quality Assurance
- Excel
- Interpersonal Skills
- Project Management
- Leadership
- Time Management
- Business writing
Activities
- Reading
- Writing
- Exploring
- Volunteering
- Traveling
- Foreign Languages
- Music
Certification
Master trainer
Interests
Travelling
Photography
Timeline
Master trainer
07-2024
Senior Corporate Trainer
Concentrix + Webhelp
12.2021 - Current
Sales Team Leader
Concentrix + Webhelp
11.2020 - 12.2021
Senior Trainer
Vodafone UK
01.2019 - 11.2020
Management -
Faculty of Business Studies (Management)
01.2019 - Current
Customer Service / Advanced Technical Support Representative
Vodafone UK
03.2018 - 01.2019
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