Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Nada Arafa

Nada Arafa

Abu Dhabi,untied Arab Emirates

Summary

Skilled Sales Representative well-versed in sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Beauty advisor

Nazih group
Abu Dhabi, uae
05.2024 - Current
  • Analysed beauty needs by assessing skin tone, texture and problems.
  • Explained product benefits and usage, encouraging guests to take advantage of free samples.
  • Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
  • Demonstrated skincare and makeup techniques to promote products and educate customers.
  • Pushed promotions, rewards and incentive programs to help customers find great deals on desired products.
  • Upsold products with detailed knowledge and persuasive sales techniques.
  • Tracked emerging beauty trends to expand services and product offerings.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
  • Built rapport with new and existing customers to boost client retention.
  • Recommended items to suit customer preferences and budgets, boosting loyalty and satisfaction.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Boosted product sales by offering selection guidance to customers.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Processed payment transactions, using store POS system to calculate totals and track inventory movements.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Offered thorough, knowledgeable advice and service throughout WhatsApp treatments and procedures.

Sales representative

Jashanmal National Company
Abu Dhabi
06.2023 - 03.2024
  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Collected and processed payments.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Helped resolve client problems quickly with superior customer service.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.
  • Responded to telephone and in-person requests for information.
  • Adapted sales techniques to specific clients and promoted products based on individualised client needs.
  • Prepared orders for customers with wrapped, bagged and boxed items.

Beauty advisor

THE FACE SHOP
Abu Dhabi
12.2022 - 05.2023
  • Analysed beauty needs by assessing skin tone, texture and problems.
  • Explained product benefits and usage, encouraging guests to take advantage of free samples.
  • Advised clients on particular products and treatments based on customer preferences, skin and hair types and current offers.
  • Tracked emerging beauty trends to expand services and product offerings.
  • Upsold products with detailed knowledge and persuasive sales techniques.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Pushed promotions, rewards and incentive programs to help customers find great deals on desired products.
  • Carried out active selling from initial customer greeting.
  • Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
  • Built rapport with new and existing customers to boost client retention.
  • Recommended items to suit customer preferences and budgets, boosting loyalty and satisfaction.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Monitored inventory and reported ordering needs to reduce out-of-stock items.
  • Answered clients' queries and requests by phone and email.
  • Demonstrated skincare and makeup techniques to promote products and educate customers.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Merchandised products to increase sales and boost customer interest in new brands.

Education

Diploma of Education - Ancient Egyptian History

Tanta University
Gharbia, Egypt
06.2018 - 08.2019

Bachelor of Arts - TOURISM AND GUIDES

Tanta University
08.2013 - 06.2017

Skills

  • Customer Service
  • Retail marketing
  • POS systems
  • Sales expertise
  • Beauty industry trends
  • Client sampling programmes
  • Merchandising
  • Customer relations
  • Product knowledge
  • Stock counting
  • Upselling expertise
  • Product demonstrations
  • Cash management
  • Refund and exchange processing
  • POS Systems
  • Returns

Languages

Arabic
NATIVE LANGUAGE
English
Advanced
C1

Timeline

Beauty advisor

Nazih group
05.2024 - Current

Sales representative

Jashanmal National Company
06.2023 - 03.2024

Beauty advisor

THE FACE SHOP
12.2022 - 05.2023

Diploma of Education - Ancient Egyptian History

Tanta University
06.2018 - 08.2019

Bachelor of Arts - TOURISM AND GUIDES

Tanta University
08.2013 - 06.2017

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Nada Arafa