Nada Ayman Ebrahim
New Cairo, El Koronfil Villa 94,C
Summary
Detail-oriented and results-driven Order Fulfillment Specialist with experience managing end-to-end order processes, coordinating with cross-functional teams, and ensuring timely, accurate deliveries. Skilled in Salesforce, NetSuite, and logistics operations. Seeking to leverage operational expertise to contribute to efficient order management and customer satisfaction in a dynamic operations or supply chain role.
Overview
5
5
years of professional experience
Work History
Order Fulfillment Specialist
Si-Ware Systems
Egypt
12.2023 - Current
- Manage the end-to-end order fulfillment process from order receipt to final delivery.
- Coordinate with warehouse, logistics, and shipping partners to ensure accurate and timely shipment of orders.
- Prepare and verify order documentation, including invoices, packing lists, and shipping confirmations.
- Monitor order status, track shipments, and proactively resolve delays or delivery issues.
- Ensure order accuracy by validating product configurations, quantities, and customer requirements.
- Communicate with internal teams (sales, customer support, finance) to resolve order discrepancies and fulfillment challenges.
- Maintain and update order records in ERP/CRM systems( Oracle NetSuite & SalesForce).
- Support customers by providing order updates, delivery timelines, and shipment tracking details.
- Handle fulfillment-related escalations and contribute to continuous process improvements.
- Ensure compliance with company policies and shipping regulations.
Logistics Specialist
Total Solution Medical
07.2022 - 08.2023
- Manage and coordinate import logistics operations, including ensuring timely and accurate delivery of goods.
- Maintain accurate shipment and inventory records, Communicating with suppliers, maintaining up-to-date documentation and filing systems for all import transactions
- Research and maintain knowledge of all relevant import regulations and requirements, including tariffs and customs
- Managing customs clearance processes, and resolving any transportation or documentation issues
- Manage the regulatory documentation process, including the creation and maintenance of registrations.
- Conducted research and analysis to identify current regulatory requirements and guidelines for the registration of medical devices and products and apply for imports approvals for upcoming shipments with EDA (Egypt Drug Authority).
Operation specialist
Total Solutions Medical
01.2021 - 07.2022
- Manage data in spreadsheets and reports.
- Keep records and reports up to date.
- Organize and schedule meetings and events.
- Supervise other staff and delegate responsibilities.
- Handle technical issues in their area of expertise.
- Assist new hires through the hiring process.
- Fit for Me- Victor Medical- Bariatric Solutions
Education
Bachelor Degree - Economics and Political Science
Cairo University
Cairo, Egypt06.2021
Skills
- Process Improvement
- Issue Resolution & Escalation Handling
- Attention to Details
- Cross Functional Communication
- Customer Support Collaboration
- ERP & CRM Systems: Salesforce, NetSuite
Personal Information
- Date of Birth: 11/04/99
- Nationality: Egyptian
- Marital Status: Married
Languages
English
Advanced (C1)
C1
Timeline
Order Fulfillment Specialist
Si-Ware Systems
12.2023 - Current
Logistics Specialist
Total Solution Medical
07.2022 - 08.2023
Operation specialist
Total Solutions Medical
01.2021 - 07.2022
Bachelor Degree - Economics and Political Science
Cairo University