Nada Badawy
GRC Consultant - Archer Integrated Risk Management, Global Services
Cairo
Summary
A GRC Consultant that plays a critical role in assisting organizations in managing their governance, risk, and compliance strategies. Providing expert advice, guidance, and implement solutions to ensure that businesses operate within legal and regulatory frameworks while optimizing operational efficiency.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
GRC Consultant - Professional Services
Archer Integrated Risk Management
10.2022 - Current
- Archer Consultant in Residency Program for VHI, Ireland
- Implementing all GRC Solutions/Use Cases based on Customer environment
- Contributes in Demos and Workshops
- Perform system integrations and data migrations
- Consultation and Troubleshooting Archer Solutions
- Installations/Upgrades of Archer or any integration associated with it
Technical Support Engineer level 2
Archer Integrated Risk Management
09.2019 - 10.2022
- Investigate and resolve technical issues related to the software and network systems.
- Collaborate with other teams to escalate complex issues when necessary.
- Troubleshooting technical issues
- Installing and configuring software
- Develop and update knowledge base articles to assist both customers and internal teams.
- Conduct training sessions for customers on using Archer
- Gather and analyze customer feedback to identify recurring issues and areas for improvement
- Provide on-call support in a rotational on-call schedule to address critical technical issues outside regular business hours
- Testing and evaluating new technologies
- Mentoring new joiners and providing technical trainings to them in different aspects related to Archer platform, Networks and Database.
Airport and Immigration Supervisor - Part Time Job
Kidzania
01.2017 - 01.2018
Customer Advisor Agent for Billing team
Vodafone UK Account
06.2016 - 09.2016
- Streamlined communication between customers and Vodafone, ensuring timely responses and resolutions.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
- Managing stress effectively
English Customer Advisor Agent for OSN project
GFK-OSN
06.2016 - 08.2016
English Teacher
International Nursery for Languages
06.2011 - 08.2011
Education
Bachelor of Science - Infomation Engineering And Technology - Comm
German University in Cairo - GUC
Cairo, Egypt 09.2014 - 06.2019
Skills
CCNA Knowledge
undefinedInternships
- RFID Summer Project, German University in Cairo, Completed 2017
- Introduction to Aviation Communication Systems, Egypt Air, 2018
Certification
Archer Admin Certified Associate
Extra Cirricular Activites
- AIESEC Summer Exchange Program Indonesia,Global Volunteer in Education, 2018
- ISLC AUC, Creativity and Innovation workshop member, 2016 to 2017
- Nebny Charity Developmental Organization, organizing events for Children, leading educational projects for Children, 2014 to 2016
- Bedaya Foundation, volunteering in Educational projects, 2016
Timeline
GRC Consultant - Professional Services
Archer Integrated Risk Management
10.2022 - Current
Technical Support Engineer level 2
Archer Integrated Risk Management
09.2019 - 10.2022
Airport and Immigration Supervisor - Part Time Job
Kidzania
01.2017 - 01.2018
Customer Advisor Agent for Billing team
Vodafone UK Account
06.2016 - 09.2016
English Customer Advisor Agent for OSN project
GFK-OSN
06.2016 - 08.2016
Bachelor of Science - Infomation Engineering And Technology - Comm
German University in Cairo - GUC
09.2014 - 06.2019
English Teacher
International Nursery for Languages
06.2011 - 08.2011
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