Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Nada Farouk

Nada Farouk

Operation Administration And Customer Service Specialist
Alexandria

Summary

I am seeking to become an effective member in a firm to improve my experience, learn more in it and to be an active member working with a team the development of the firm.


Overview

7
7
years of professional experience

Work History

Operation and Customer Service Specialist.

WeCare
08.2023 - Current

Ø Receiving customers inquires and complains.

Ø Follow up new order.

Ø Coordinate with customers in order to confirm order and arrange delivery schedule.

Ø Following up and reporting pending orders and disturb to the team for action.

Ø Prepare daily orders status report.

Office Manager

Paper Dash
01.2023 - 07.2023

Ø Arrange meetings schedule with clients.

Ø Coordinate work schedule at sites.

Ø Site Visits and deliver project to clients.

Ø Manage office expenses.

Ø Follow up and reply clients inquires on social media.

Quality Control

AlexTex
02.2018 - 04.2018

Education

Bachelor of Commerce -

Faculty of Commerce
Damanhur, Egypt
04.2001 -

High School Diploma -

Industrial High Scholl
Alexandria, Egypt
04.2001 -

Skills

Working with a team

Leadership

Customer Service

Good communication skills

Complaint resolution

Customer Relations

Professional working in Excel, Word and PowerPoint

Professional working on internal ERP system

Professional working on Application Admin portals

Languages

Arabic
Native language
English
Intermediate
B1

Interests

Listen to music

Reading Novels

Traveling

Surfing different topics on the internet

Timeline

Operation and Customer Service Specialist.

WeCare
08.2023 - Current

Office Manager

Paper Dash
01.2023 - 07.2023

Quality Control

AlexTex
02.2018 - 04.2018

Bachelor of Commerce -

Faculty of Commerce
04.2001 -

High School Diploma -

Industrial High Scholl
04.2001 -
Nada FaroukOperation Administration And Customer Service Specialist