Nada Gamal
Associate Customer Aquisition
Alexandria
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Associate Customer Acquisition (B2B)
Concentrix Egypt
11.2024 - Current
- Work within a dedicated territory and team for the client to achieve my revenue-based quota by selling renewals/services, may offer up-sell opportunities.
- Provide accurate weekly/ monthly/ quarterly sales forecast.
- Manage external competitive pressures and handle objections to retain customers or win new customers.
- Manage high volume of customer contacts through phone and email each day.
- Maintain the customer management system (CRM) to ensure all relevant data is captured.
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
Sales and Customer Service Trainer I (EBox)
Concentrix Egypt
10.2023 - 11.2024
- Admin work: attendance - daily report - beside any assigned tasks from my Supervisor.
- Training delivery.
- Facilitating the training material.
- Conduct play role to evaluate the trainees.
- Work on the giving feedback during our daily end of day survey or the Wecare survey.
- Creates tests to evaluate the knowledge.
- Work on the nesting scores.
- Keeps a good and healthy environment during the training to avoid any attritions.
Trainer I (DoorDash)
Concentrix Egypt
05.2023 - 10.2023
- Admin work: attendance - daily report - beside any assigned tasks from my Supervisor.
- Training delivery.
- Facilitating the training material.
- Conduct play role to evaluate the trainees.
- Work on the giving feedback during our daily end of day survey or the Wecare survey.
- Creates tests to evaluate the knowledge.
- Work on the nesting scores.
- Keeps a good and healthy environment during the training to avoid any attritions.
Customer Service Advisor (DoorDash)
Concentrix Egypt
12.2022 - 05.2023
- Ensure high levels of customer satisfaction.
- Responding to customer complaints.
- Answers questions posed by customers.
- Processes Refunds.
Education
Bachelor - applied linguistics
Alexandria’s University
Skills
- Advertising Sales
- Business Sales
- Commercial Marketing
- Customer Care
- Customer Service
- Marketing Campaigns
Certification
Evolve Trainer Certification - Making the Transition - Concentrix (Learning & Development)
Timeline
Associate Customer Acquisition (B2B)
Concentrix Egypt
11.2024 - Current
Sales and Customer Service Trainer I (EBox)
Concentrix Egypt
10.2023 - 11.2024
Trainer I (DoorDash)
Concentrix Egypt
05.2023 - 10.2023
Customer Service Advisor (DoorDash)
Concentrix Egypt
12.2022 - 05.2023
Bachelor - applied linguistics
Alexandria’s University
Similar Profiles
Fatma Galal HassanFatma Galal Hassan
Team Manager at Concentrix EgyptTeam Manager at Concentrix Egypt
Hesham AllamHesham Allam
Operation Team Leader at Concentrix EgyptOperation Team Leader at Concentrix Egypt
Mohamed ShedidMohamed Shedid
Senior Operations and Developments Manager. at Egypt Education Platform- GEMS Egypt-Senior Operations and Developments Manager. at Egypt Education Platform- GEMS Egypt-
Sons PathoumthongSons Pathoumthong
Acting Principal at Scott M. Brame Middle SchoolActing Principal at Scott M. Brame Middle School
Yasmin Abu AlfaYasmin Abu Alfa
Data Analysis Coordinator at Kaumeya Language SchoolsData Analysis Coordinator at Kaumeya Language Schools