Nada Hesham
Cairo,Egypt
Summary
Dynamic professional with a strong foundation in problem-solving, communication skills, and team building. Demonstrates expertise in strategic planning and leadership, ensuring quality assurance across multilingual environments. Committed to leveraging these skills to drive organizational success and foster collaborative work cultures.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Contact Center Team Leader
Xceed Contact Center
Cairo, Egypt
2024.10 - Current
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Managed multiple business models (Call - Chat - Backoffice - Front office)
- Handled B2B (business to business) and B2C (business to customer) support teams.
Contact center agent
Xceed Contact Center
Cairo, Cairo Governorate
2024.01 - 2024.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
Office manager
Royal Realstate
Cairo, Cairo Governorate
2022.01 - 2023.11
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Organized staff holiday schedules without disrupting workflow continuity.
- Negotiated contracts with vendors, ensuring cost-effective services and supplies.
- Improved office efficiency by streamlining administrative procedures.
- Managed supplier relationships to secure best pricing and service delivery.
Office Manager
Italian Security
Cairo, Cairo Governorate
2021.02 - 2022.11
- Coordinated team meetings for effective communication and project alignment.
- Oversaw recruitment processes, attracting top-tier talent for team expansion.
- Tracked inventory levels of office supplies, preventing stock shortages.
- Updated office policies to reflect changing business needs and regulations.
Education
bachelor of Accounting - Economics, Accounting, Business Administration
Ain Shams
Cairo, Cairo Governorate 2010.09 - 2014.06
Skills
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Quality Assurance
- Multilingual
Languages
English
Advanced
Accomplishments
Employee of the Year 2025
Timeline
Contact Center Team Leader
Xceed Contact Center
2024.10 - Current
Contact center agent
Xceed Contact Center
2024.01 - 2024.09
Office manager
Royal Realstate
2022.01 - 2023.11
Office Manager
Italian Security
2021.02 - 2022.11
bachelor of Accounting - Economics, Accounting, Business Administration
Ain Shams
2010.09 - 2014.06