Nada Aml Kassab
Dentist
Alexandria,EG
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Dentist
Egyptian Ministry of Health
10.2021 - 12.2024
- Manager of 26 Health Breau
Customer Service Representative & Team Supervisor
Nova Clinics
01.2022 - 01.2023
- Efficiently managed customer inquiries and comments on social media (Facebook, Instagram) and phone calls
- Provided accurate and detailed information about the clinic's cosmetic services to potential clients
- Assisted customers in booking appointments and managing reservations, ensuring a smooth process
- Actively participated in training sessions and kept updated on industry trends to enhance customer satisfaction
- Supervised the reservation team, ensuring prompt, fast and elite responses to customer inquiries on various platforms
- Maintained high-quality communication standards, coaching team members to reply with accurate and detailed information
- Monitored and evaluated team members' chat interactions and phone calls to ensure service excellence
- Managed the team's work schedule, ensuring adequate coverage and efficient allocation of resources
- Collaborated with the CEO to establish performance targets for reservation bonuses, incentivizing the reservation team to exceed objectives
- Closely monitored and tracked the team's results in coordination with the reporting team, ensuring continuous improvement and achievement of reservation goals
Individual Event Management and Organization
Hytham Abdelaziz Educational Center
01.2021 - 10.2021
- Event Management at Hytham Abdelaziz Educational Center
Social Media and Content Marketing Specialist
Ultra-Targeting
01.2019 - 01.2021
- Developed content schedules with creative ideas to meet client's specific needs and marketing objectives
- Managed posting and engagement across various social media channels to maximize brand visibility and audience reach
- Collaborated with the design team to ensure that visual content aligned with the client's messaging and brand identity
- Responded to comments and customer queries promptly, enhancing the overall customer experience and brand perception
- Created engaging text, image, and video content for social media accounts' message replies, enhancing brand storytelling and customer engagement, resulting in improved brand loyalty and customer retention
- Demonstrated sound financial management by adhering to budgetary constraints and optimizing spending for marketing initiatives
- Assisted in dental event management and coordination, ensuring successful execution of marketing campaigns and events
Manager of Operations
Pro-Dental Academy
01.2019 - 01.2021
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Partnered with vendors and suppliers to effectively manage and budget.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented customer feedback system to identify areas for service improvement, leading to increased customer satisfaction scores.
- Resolved issues and provided solutions during course planning and execution
- Handled payment collection and ticket distribution for seamless registration
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Education
Master of Business Administration - Hospital Management Major
AAST
11.2022 - 01.2024
Bachelor of Dental Surgery -
Faculty of Dentistry - Alexandria University
Alexandria, ALX 01.2014 - 01.2019
Skills
- Communication skills
- Time Management
- Customer service
- Adaptability
- Organized
- Problem-Solving
- Team leadership
- Self-learning
Additional Information
Date of birth: 05-06-1995
Nationality: Egyptian
Marital status: Single
Timeline
Master of Business Administration - Hospital Management Major
AAST
11.2022 - 01.2024
Customer Service Representative & Team Supervisor
Nova Clinics
01.2022 - 01.2023
Dentist
Egyptian Ministry of Health
10.2021 - 12.2024
Individual Event Management and Organization
Hytham Abdelaziz Educational Center
01.2021 - 10.2021
Social Media and Content Marketing Specialist
Ultra-Targeting
01.2019 - 01.2021
Manager of Operations
Pro-Dental Academy
01.2019 - 01.2021
Bachelor of Dental Surgery -
Faculty of Dentistry - Alexandria University
01.2014 - 01.2019
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