Excel, Google sheets, Google Docs, Word
Nada Mahmoud
PR-Marketing (still Studying)
Sharm El Sheikh,South Sinai
Summary
Dynamic Barista Shift Supervisor at Jet Point with a proven track record in enhancing team performance and customer satisfaction. Skilled in espresso machine operation and conflict resolution, I successfully trained new staff and improved store cleanliness standards, fostering a welcoming environment that boosted sales and operational efficiency.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Barista Shift Supervisor
Jet Point
12.2022 - 06.2025
- Handled customer grievances by demonstrating understanding and adhering to company guidelines.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Administrator
Exhibition Display
04.2022 - 10.2022
- Improved employee productivity with effective time management strategies for daily tasks.
- Maintained personnel records and updated internal databases to support document management.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
Education
Bachelor - Advertising And Public Relations
International Moscow University
Moscow Skills
Barista training
Espresso machine operation
Cleanliness maintenance
Menu development
Sales promotion
Shift scheduling
Teamwork
Waste management
Hygiene practices
Microsoft Excel
Problem-solving
Multitasking
Excellent communication
Adaptability
Reliability
Conflict resolution
Greeting and seating guests
Data entry software
Software
Timeline
Barista Shift Supervisor
Jet Point
12.2022 - 06.2025
Administrator
Exhibition Display
04.2022 - 10.2022
Bachelor - Advertising And Public Relations
International Moscow University