Nada Mansour Abd el Fatah

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Conducted extensive market research to identify potential leads and develop targeted marketing strategies.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Created and maintained database containing information on business proposals and contacts.
• Devised effective marketing, sales, and other promotional initiatives.
• Created reports and presentations detailing business development activities.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Enhanced company''s market presence by attending networking events, trade shows, and conferences.
• Prospected for new business opportunities via cold calling, using lead generation lists and networking.

• Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
• Reduced processing errors with thorough attention to detail and adherence to established protocols.
• Served as a reliable point of contact between various departments within the organization, expediting communication flow among teams.
• Input data into spreadsheets and databases.
• Supported the management team for 3 months by monitoring the team members and help them to solve the proplems

Acted as team manager for 6 months

• Listened to clients and assisted with navigation of complex systems.
• Provided exceptional customer service, resulting in high levels of client satisfaction and loyalty.

• Organized networking events to connect with potential clients, expanding the company''s reach within target markets.
• Optimized sales pipeline management through the use of CRM tools, enabling more effective tracking of leads and opportunities.
• Increased client acquisition by identifying new business opportunities and building strong relationships with key stakeholders.
• Negotiated contracts with clients, securing favorable terms that maximized profitability for the company.
• Enhanced customer experience using all omnichannel offerings.
• Delivered exceptional customer service by addressing concerns promptly and effectively, fostering long-term relationships with clients.
• Improved communication between departments by facilitating regular meetings focused on collaboration efforts toward shared objectives.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Communicated product quality and market comparisons by creating sales presentations.