Nada Mohamed Fathy

•Ask 20+ scientific inquiry per shift.

•Answering cosmetic and pharma-line calls.

•Managed high-volume inbound and outbound calls, resolving customer inquiries and complaints.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

• Offer information to up to 300 patients weekly regarding dosage,side effects, drug interaction and appropriate storage practices.

• Assess the strength, purity, and identity of medications.