NADA NASSER MOHAMED
Giza,GZ
Summary
Dynamic and dedicated professional with a Master\'s degree in Sports Science from Helwan University and a strong foundation in Physical Education. Proven ability to engage effectively with diverse demographics, from children to university students, while demonstrating exceptional leadership and communication skills. Detail-oriented individual with a solid background in customer experience within the banking sector and extensive volunteer work, showcasing a commitment to community service and teamwork. Recognized for academic excellence with top honors in ballet, alongside proficiency in English at a B2 level, evidenced by a TOEFL score of 580.
Overview
6
6
years of professional experience
12
12
Certificates
2
2
Languages
Work History
Customer Experience Representative
QNB Bank
05.2025 - Current
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Implemented proactive approaches to anticipate and resolve potential customer concerns, resulting in higher retention rates.
- Assisted in the development of new policies and procedures that aimed at exceeding customer expectations consistently across all touchpoints.
- Elevated overall customer satisfaction ratings with a focus on providing prompt assistance and empathetic support during interactions.
- Achieved top performer status within the company due to consistent high sales numbers.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
Course Instructor
Banha University
10.2022 - 04.2025
- Teaching two courses: “Ballet” and “Sport Performances.”
- I participated in the activities of the sports presentations meeting for specialized colleges, under the auspices of the Ministry of Youth and Sports, and obtained third place at the Egyptian university level.
- Motivate and encourage students to make the best effort during training sessions and competitions.
- Strive to develop methods and programs to improve students' techniques and fitness.
- Maintain the safety of students during training, individual, and team exercises to avoid sports injuries.
- Conduct research to develop strategies, and plan approaches to achieve the best results.
- Identified and corrected performance in a positive, encouraging manner.
- Enhanced classroom collaboration for increased peer interaction and group problem-solving activities.
- Participated in ongoing professional development opportunities to stay current in educational trends and expand subject matter knowledge base.
P.E Teacher (part Time)
Omran modern language school
08.2023 - 05.2024
- Teach from grade four to secondary school.
- Plan and teach a variety of lessons in physical education to improve physical and social skills for children of different ages.
- Encouraging children to be more active and to try new sports. As well as giving them the tools to improve their physical and mental skills.
- Understand how to keep healthy and warm up/cool down exercises to reduce injuries.
- I was honored as the best physical education teacher in the school. Furthermore, I participated in various school performances, such as Mother’s Day, Ramadan, Children’s Day, and Sixth of October Victories.
Lifeguard and Swimming Coach
El Zamalek Sports Club
05.2020 - 01.2021
- Teach and train various age groups including teenagers and adults and children to swim.
- Help swimmers perfect their breathing techniques, swim speed.
- Analyze swimming techniques and determine student's skill level.
- Develop individualized swimming programs.
- Educate swimmers on various techniques and styles of swimming.
- Work with recreational swimmers or prepare professionals for competition.
- Monitor swimming students’ performance and safety, conducting retraining to correct problems and optimize performance.
Receptionist, part time
Al Jazeera hospital
05.2019 - 05.2020
- Having administrative and customer service responsibilities.
- Greeting clients, sending and receiving office correspondence, and setting appointments.
- Answering and transferring phone calls, and managing incoming and outgoing mail.
- Highly organized, self-motivated, and diplomatic, with the ability to manage stressful situations and sensitive materials.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Education
Master of Science - Physical Education And Coaching
Helwan University
Zamalik, Egypt 04.2001 -
High School Diploma -
El Haram Secondary School
06-2018
Skills
Customer service experience
Certification
Certificate of lifeguard, Egyptian Swimming Federation
Timeline
Recruitment & selection ( AUC university )
09-2025
Customer Experience Representative
QNB Bank
05.2025 - Current
Effective communication ( AUC university )
05-2025
Oral communication on b13 ( b1 on the common European framework of reference "CEFR" ) ( AUC university )
02-2025
Shield of Excellence from the Faculty of Physical Education, Benha University.
05-2024
Certificate of great performance at Al Omran language school.
05-2024
P.E Teacher (part Time)
Omran modern language school
08.2023 - 05.2024
A certificate of appreciation for the prominent role and outstanding performance in the golden jubilee celebrations of the glorious October victory .
05-2023
A certificate of participation in the activities of the training course for a designer for sports show trainers under the Ministry of Youth and Sports.
10-2022
Course Instructor
Banha University
10.2022 - 04.2025
Certificate of Sport injuries rehabilitation training, The National Youth Council Federation
07-2022
Rehabilitation of ICDL (IT, Windows, Word, Excel, Access, PowerPoint & Internet), Faculty of Computers and Use of Artificial Intelligence, Cairo University.
07-2022
Certificate of lifeguard, Egyptian Swimming Federation
05-2021
Lifeguard and Swimming Coach
El Zamalek Sports Club
05.2020 - 01.2021
Receptionist, part time
Al Jazeera hospital
05.2019 - 05.2020
Certificate of Sailing Assistant Instructor, Egyptian Sailing and Waterski Federation
04-2019
Master of Science - Physical Education And Coaching
Helwan University
04.2001 -
High School Diploma -
El Haram Secondary School
Languages
English
Full Professional
Arabic
Native or Bilingual
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