Nada Salem
Cairo,C
Summary
Results-driven Support Agent with expertise in customer service, technical troubleshooting, and conflict resolution. Demonstrates strong communication and problem-solving skills to enhance customer interactions and achieve positive outcomes. Tackles challenges with a solution-oriented approach, fostering team success and elevating customer satisfaction.
Overview
5
5
years of professional experience
Work History
Gaming support agent
Ubisoft
Cairo, Ca
06.2025 - 06.2026
- Provided technical support for players using Ubisoft's gaming platforms.
- Assisted customers with troubleshooting issues across multiple game titles.
- Documented player feedback to improve game experiences and features.
- Collaborated with cross-functional teams to resolve user-reported problems.
- Maintained knowledge of new game releases and updates for effective support.
- Managed customer interactions through ticketing systems for efficient resolutions.
- Developed knowledge base articles for common support requests to be used as reference material.
- Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
Customer Service Agent
AirAlo
Egypt, Ca
04.2024 - 06.2025
- Assisted customers with inquiries about services and products.
- Resolved customer issues promptly and efficiently.
- Educated clients on service features and benefits.
- Documented customer interactions in the database system.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Attended training sessions regularly to stay current on new products or services.
Travel Agent
TUI
cairo, Ca
06.2021 - 01.2024
- Researched destinations and accommodations to provide informed recommendations.
- Communicated travel updates and changes promptly to clients and partners.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
partner support agent
teleperformance Egypt
cairo, Ca
01.2021 - 03.2021
- I've worked as a partner support agent in a 3 month campaign for Talabt account EMEA, my role was to assist restaurants with delivery, orders, or application issues.
Education
Some College (No Degree) - Mass Media And Communication
The City of Culture And Science
Cairo , CaSkills
- Customer relationship management
- Troubleshooting issues
- Documentation skills
- Cross-functional collaboration
- Ticketing systems management
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Complaint handling
- Social media support
- Live chat support
- Customer service
- Escalation handling
- Operating systems
- Telecommunications
- Empathy and patience
- Remote support
- Professionalism
- Teamwork and collaboration
Languages
Arabic
First Language
English
Advanced (C1)
C1
German
Intermediate (B1)
B1
Affiliations
- Weight lifting
- swimming
Timeline
Gaming support agent
Ubisoft
06.2025 - 06.2026
Customer Service Agent
AirAlo
04.2024 - 06.2025
Travel Agent
TUI
06.2021 - 01.2024
partner support agent
teleperformance Egypt
01.2021 - 03.2021
Some College (No Degree) - Mass Media And Communication
The City of Culture And Science