NADEEN ALAA
Customer Service
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Customer Service Representative
Xfinity Store by Comcast
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual.
Customer Service Representative
AT&T Mobility
09.2023 - 09.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
WORDPRESS DEVELOPER
Evervibe Media
09.2022 - 04.2023
- 9 websites were created in 11 months for various majors.
- Engaged with clients to meet their needs by creating the best website for their business.
- Dealt with the theme builder, plugins, and content.
- Developed three ecommerce websites, two personal websites, and four company websites.
Education
Bachelor - languages and translation
Pharos University
DIGITAL MARKETING - undefined
Arab Academy
TRANSLATION - undefined
Arab School Of Translation
Skills
Microsoft
Work Under Stress
Negotiation
Ambitious And Goal
Teamwork And Interpersonal
Individual Ability To Set And Achieve Goals
Time management
Certification
Digital Marketing, Arab Academy, 2022
Timeline
Customer Service Representative
Xfinity Store by Comcast
10.2024 - Current
Customer Service Representative
AT&T Mobility
09.2023 - 09.2024
WORDPRESS DEVELOPER
Evervibe Media
09.2022 - 04.2023
Bachelor - languages and translation
Pharos University
DIGITAL MARKETING - undefined
Arab Academy
TRANSLATION - undefined
Arab School Of Translation