NADEEN ALAA
Customer Service
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Customer Service Representative
Xfinity Store by Comcast
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual.
Customer Service Representative
AT&T Mobility
09.2023 - 09.2024
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
WORDPRESS DEVELOPER
Evervibe Media
09.2022 - 04.2023
- 9 websites were created in 11 months for various majors.
- Engaged with clients to meet their needs by creating the best website for their business.
- Dealt with the theme builder, plugins, and content.
- Developed three ecommerce websites, two personal websites, and four company websites.
Education
Bachelor - languages and translation
Pharos University
DIGITAL MARKETING - undefined
Arab Academy
TRANSLATION - undefined
Arab School Of Translation
Skills
Microsoft
Certification
Digital Marketing, Arab Academy, 2022
Timeline
Customer Service Representative
Xfinity Store by Comcast
10.2024 - Current
Customer Service Representative
AT&T Mobility
09.2023 - 09.2024
WORDPRESS DEVELOPER
Evervibe Media
09.2022 - 04.2023
Bachelor - languages and translation
Pharos University
DIGITAL MARKETING - undefined
Arab Academy
TRANSLATION - undefined
Arab School Of Translation
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