Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nader Maher

Nader Maher

Operations Team Lead At OneCard
38 Dar Masr Al Andlous, 5th Settelment

Summary

Operations professional with strong background in optimizing processes and driving team performance. Proven ability to lead collaborative efforts, adapt to changing demands, and deliver impactful results. Expertise in project management, workflow improvement, and team development. Known for reliability, strategic thinking, and fostering productive work environment.

Overview

8
8
years of professional experience
18
18
years of post-secondary education
4
4
Certifications

Work History

Operations Team Lead

OneCard
10.2024 - Current
  • Assign tasks, monitor performance, and ensure accuracy in invoicing/payments.
  • Payment processing: Manage AR (Accounts Receivable), refunds, and reconciliation.
  • Audit invoices: Prevent errors (duplicate charges, under-billing)
  • Partner with Legal: Ensure billing terms align with contracts.
  • Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.
  • Leads Billing and Operations Teams.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
  • Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
  • Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
  • Reporting to operation manger and COO.

Senior Billing Analyst

OneCard
10.2022 - 04.2025
  • Audit invoices to bill for the company's services or products
  • Work with finance, sales, and operations to ensure that orders have been fulfilled before invoicing and review the invoices to ensure that clients are billed accurately.
  • Answer both internal and external questions regarding invoicing and work with clients to make sure that the billing is set up correctly for them
  • Prepare reports and present them to decision-makers
  • Report and resolve payment issues as well as disputing payment issues with clients and customers.
  • Researched and resolved data discrepancies with troubleshooting teams.
  • Produced documentation for solutions.online payment

Billing Analyst

OneCard
11.2019 - 10.2022
  • Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
  • Assisted clients and the finance team with requests for invoice copies, ledger details, and explanations of accounts receivable amounts owed.
  • Reviewed full history of past due accounts and contacted client and the finance team regarding collection, implementation of payment plan.
  • Reviewed the operation team process in receiving, decrypting and uploading orders
  • Reviewed encrypted orders sent to our clients.

Customer Support Representative

OneCard
03.2018 - 11.2019
  • Responsible for ensuring that all customers' inquiries are handled in a timely manner.
  • Handling ( Chats - Tickets - hot-line phone calls ).
  • Handling with social media (What'sApp - Facebook - Twitter ).
  • Weekly reports.
  • Contact our merchants and distributors about customers' problems.
  • Collect and store all data in Google documents.
  • Performs other related duties as assigned by management.
  • Contributes to team effort by accomplishing related results as needed / as per KPIs target attributes set.

Customer Service

GO Bus
04.2017 - 02.2018
  • Attracting potential customers by answering questions about product and service.
  • Build and optimize the Customer Care flow.
  • Built customer loyalty through courtesy and friendliness.
  • Completing the data of the customer in the system.
  • Contacting and coordinating with marketing and sales department.
  • Putting together programs to suit the needs and tastes of customers.
  • Recommending items to customer, listening and explaining if they complain.
  • Describing products to customers, accurately explaining details and everything about selected buses.
  • Effectively communicating with supported sales, marketing and administrative teams on daily basis.
  • Enhanced the ability of communication with customers.
  • Evaluating and finding the products that were pertinent to customer´s situation.
  • Following the customer's needs.
  • Handling logistics to ensure the services to be on-time.
  • Listening to customers' questions and concerns and provide answers and solutions.
  • Making daily Financial transactions.
  • Managing wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Sending reports to the manager to improve the service quality.
  • Resolving product or service problems by clarifying the customer's complaint.
  • Determining the cause of the problem and selecting and explaining the best solution to solve the problem.

Education

Bachelor's degree - Business Administration and Foreign Trade

Helwan University
01.2011 - 01.2015

High School -

Ramsis Language School
Shubra, Egypt
04.1997 - 01.2011

Skills

Leadership & Team Management

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Certification

Foundations: Data, Data, Everywhere, Google

Timeline

Operations Team Lead

OneCard
10.2024 - Current

Senior Billing Analyst

OneCard
10.2022 - 04.2025

Billing Analyst

OneCard
11.2019 - 10.2022

Customer Support Representative

OneCard
03.2018 - 11.2019

Customer Service

GO Bus
04.2017 - 02.2018

Bachelor's degree - Business Administration and Foreign Trade

Helwan University
01.2011 - 01.2015

High School -

Ramsis Language School
04.1997 - 01.2011

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Nader MaherOperations Team Lead At OneCard