Nader Wahba
Technology, Operations, Entrepreneur
Madinaty
Summary
- 16+ years of experience in the telecom and Fintech industries - Focused on Business Operations Management, Customer success and Account management.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Integration Support& Provisioning Manager
Orange
4 2023 - Current
- Developing strategic procedures to increase the efficiency and productivity of the workforce
- Proficiently execute simple to complex data extraction, manipulation and modelling tasks to support operations activities.
- Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance reviews and one-one-one meetings with direct reports to evaluate performance against KPIs.
- Perform other duties as assigned by management.
Head of Operations
Digital Virgo
06.2022 - 03.2023
- Manage the operational team responsible for all the operations of our Business in Egypt and GCC
- Ensure Direct Operator Billing 'DCB / DOB' merchants' products are compliant with market, mobile operators, and services guidelines
- Actively participate in product development of billing gateway with inputs from merchants, partners, and market evaluation.
Business Operations Manager
Khales (e-finance subsidiary)
01.2021 - 06.2022
- Managing the CTO tasks
- Managing the business operations team with an eye towards integrating new PSPs and billers onto Khales' payment platform and providing post-production support from both a technical integration and customer success perspective
- Responsible for Migration from old payment platform to the new one
- Enhancing day to day operations processes for the internal team and with the different stakeholders
- Including the external channels.
Business Operations Manager for MondiaPay
03.2019 - 12.2020
- Managing the business operations team with an eye towards integrating new merchants onto Mondia payment platform and providing post-production support from both a technical integration and customer success perspective
- Responsible for Migration from old payment platform to the new one
- Reviewing business plans against actual results and trying to determine reasons for any deviations
- Working with commercial team across three OPCOs (MENA/Europe/APAC/SSA) for the launches target plans on weekly basis in addition to manage all the live operators' requests within agreed SLA.
Operations Accounts Manager/Acting As Operations Manager
TPAY MOBILE
12.2017 - 02.2019
- Improving operational management systems, processes and best practices that guarantee organizational well being
- Play a significant role in long-term planning, including an initiative geared toward operational excellence
- Managing a wide range of services across all MENA region operators and North Africa.
Business Operations Manager
Skytelecom
12.2016 - 11.2017
- Build up NOC, monitoring & systems operations teams
- Develop operations matrices with different service providers
- Monitor market channels and system transactions and early alarming for misbehaviors
- Build up MySKy for the e-commerce portal based on magento e-commerce platform.
Etisalat MS RAN Access leader/Multivendor Network Performance Manager
Ericsson Egypt
09.2011 - 11.2016
- Creating, Modifying and Optimizing Business objects (BI Tool) reports to monitor different cellular
- Lead Team projects to be implemented to serve the business need
- Making best use of team resources to achieve required availability, SLA and KPI Acting as interface with customer regarding all team issues
- Network Benchmarking reports to identify KPIs tuning process progress.
Front Office Team Leader
Huawei Sultant Oman
01.2009 - 08.2011
- Managing front office team for 3G project with OmanTel
- Install the Daily, Weekly and Monthly report for the customer to explain the network availability, the reason of the outage sites, availability for the MSS for each region and explain the VLR Subscribers.
Junior BSS and Maintenace Engineer
Orange-Orascom
06.2006 - 06.2008
- Maintenance and Troubleshooting for Alcatel Microwaves (9400LX/UX) links - PDH range
- Maintenance for Motorola BTS (M-cell6 / Horizon / Horizon II) macro & micro
- Make a configuration of the BTSs about the configuration of TRX, ANYG (Combiner) and ANXG.
Education
B.Sc. in Electrical Engineering - Communications and Electronics
El Obour High Institute For Engineering And Technology
04.2001 - 04.2006
Skills
People Management
Account Management
Business Operations
Customer Success Management
Militarystatus
Exempted
Personal Information
- Date of Birth: 09/30/84
- Nationality: Egyptian
- Marital Status: Married
Languages
Arabic
English
Timeline
Head of Operations
Digital Virgo
06.2022 - 03.2023
Business Operations Manager
Khales (e-finance subsidiary)
01.2021 - 06.2022
Business Operations Manager for MondiaPay
03.2019 - 12.2020
Operations Accounts Manager/Acting As Operations Manager
TPAY MOBILE
12.2017 - 02.2019
Business Operations Manager
Skytelecom
12.2016 - 11.2017
Etisalat MS RAN Access leader/Multivendor Network Performance Manager
Ericsson Egypt
09.2011 - 11.2016
Front Office Team Leader
Huawei Sultant Oman
01.2009 - 08.2011
Junior BSS and Maintenace Engineer
Orange-Orascom
06.2006 - 06.2008
B.Sc. in Electrical Engineering - Communications and Electronics
El Obour High Institute For Engineering And Technology
04.2001 - 04.2006
Integration Support& Provisioning Manager
Orange
4 2023 - Current
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