Nadi Farag
Brooklyn
Summary
Accomplished Hotel Manager with over 20 years of experience in hotel management and operations, recognized for driving positive results at prestigious brands such as Hilton and REWE Group Calimera Aktivhotels. Expertise in enhancing guest satisfaction through operational efficiency, staff leadership, and innovative revenue growth strategies. Proven ability to optimize booking processes and improve service delivery, resulting in increased occupancy rates. Committed to fostering team development and implementing cost-control measures that enhance profitability and guest loyalty.
Overview
30
30
years of professional experience
Work History
Hotel Manager
Golden Beach Resort
Brooklyn
01.2010 - Current
- Company Overview: Beach resort 105000 sq
- Property 500 Rooms, 8 Restaurants, 9 Bars, Discotheque, Fitness Center, Health Center, Meeting room with a seating capacity of up to 90 guest
- Aqua park with 14 water sliding games Game-room with electronic games updated
- Responsible for 550 employees and 25 Managers
- Ensured consistently high quality of service and maximum profitability of the property
- Providing leadership to the management team
- Coordinating the work of all departments
- Participating in the formulation of hotel policies and strategies
- Leading hotel staff in meeting, financial, environmental and community responsibility
- Responsible for the overall performance of the hotel, Daily Operations, Finances, and Marketing, overseeing budgets, analyzing financial reports, or implementing cost-saving measures
- Daily Animation day and activity performance and their event with FB
- Human Resources, controlling hiring and firing according to the hotel policy
- Beach resort 105000 sq
- Property 500 Rooms, 8 Restaurants, 9 Bars, Discotheque, Fitness Center, Health Center, Meeting room with a seating capacity of up to 90 guest
- Aqua park with 14 water sliding games Game-room with electronic games updated
Hotel Manager
Movie Gate Golden Beach Resort
07.2015 - 01.2010
- Company Overview: Beach resort 105000 sq
- Property, 456 Rooms, 8 Restaurants, 9 Bars, Discotheque, Fitness Center, Health Center, Meeting room with a seating capacity of up to 70 Movie shooting studio, Cinema, kite and windsurf school and diving center
- Responsible for 450 employees and 13 Managers
- Ensured consistently high quality of service and maximum profitability of the property
- Providing leadership to the management team
- Coordinating the work of all departments
- Participating in the formulation of hotel policies and strategies
- Leading hotel staff in meeting, financial, environmental and community responsibilities
- Responsible for the overall performance of the hotel
- Beach resort 105000 sq
- Property, 456 Rooms, 8 Restaurants, 9 Bars, Discotheque, Fitness Center, Health Center, Meeting room with a seating capacity of up to 70 Movie shooting studio, Cinema, kite and windsurf school and diving center
Resident Manager
Rewe, Touristic / Club Calimera
10.2010 - 01.2010
- Company Overview: Golden Beach Resort 460 Rooms
- Responsible for implementation of Calimera touristic standards in both properties
- Developed a refurbishment program with help from the General Managers from both properties to comply with REWE touristic operation standards
- Elaborated and revised the monthly and annual operating budget
- Developed innovative programs to increase guest's satisfaction and experience
- In cooperation with both General Managers & owner representatives I managed and oversees the hotel operations to ensure consistently high quality of service and maximize profitability
- Supervise daily hotel operations across departments, including front office, housekeeping, food and beverage, and maintenance
- Ensure all departments adhere to company policies, standards, and procedures
- Handle guest complaints, inquiries, and feedback promptly and professionally
- Work with the General Manager to prepare and manage operational budgets
- Golden Beach Resort 460 Rooms
EAM – In charge of Rooms Division
Hilton Hotel & Ghazala Hotels
04.2003 - 01.2010
- Company Overview: 600 rooms 6 restaurants one banquet, conference room, 4 bars one disco
- Maintains accurate records including cash flow sheet, guest floor limit, AR Aging reports direct billing etc
- Assist the General Manager during morning meetings or conducts The morning Department Manager meetings in the absence of the General Manager
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Ensure full compliance to Hotel operating controls, SOPs, policies, Procedures and service standards
- I was responsible for guaranteeing the transition was problem-free For the daily hotel operations, ensuring the guest's satisfaction, maintaining contacts with local and European tour operators, and guiding all subjects of rooms, sales, and marketing
- Ensuring that the team has the capabilities to meet expectations
- Supportable operations in other departments (including Front Office, Engineering/Maintenance and Housekeeping)
- 600 rooms 6 restaurants one banquet, conference room, 4 bars one disco
Front Office Manager
Ghazala Hotel & Resort, south Sinai Hotels
07.1998 - 01.1995
- Oversee quality and assurance of front desk daily operations
- Responsible for rooms budgeting, forecasting, staff training and daily operations
Reservation Manager
Movenpick Sharm El Sheikh & Ghazala`s South Sinai Hotels
01.1995 - 01.1992
Education
Management training - Be my Guest program and customers service standard Rooms division tasks and operation, Invest in people programs, Yield management program
THISTLE Hotel
London04.2023
Hotel Management course - Worldwide consultants In Hotel, Tourism & Leisure Industries
DGICO
Skills
- MS Office
- Excel
- Word
- Access
- Access database
- Property Management System
- Comsys
- Fidelio version
- Budget management
- Team leadership
- Guest relations
- Food and beverage operations
- Hospitality
- Guest relations management
- Property management systems
- Staff training and development
- Talented leader
Accomplishments
- High ranking of guest recommendation on holiday-check from 56% to 90%
- High ranking of guest recommendation on holiday-check from 84% to 91%
- Award certification from Booking.com review portal
- Reduced employees turn over from 20% to 5%
- Award certification from Holiday check review portal
References
- Shalaby Sameh, CEO GATE HOSPITALITY, +201227922232
- Dr Ali Eldaby, Chairman, Golden Beach resort, +201000197773
- Mr Maghraby, Vice Chairman Golden Beach, +20122343717
- Mr Peter Schiess, General Manager Radisson SAS Resort Hotel Taba, +358407707075
- Mr Micheal Sloan, General Manager THEISTAL HOTEL / LONDON
- Mr Thomas Parringer, Operation Manager, +4915155124108
Training
- THISTLE Hotel / London for 6 months of Management training including- Be my Guest program and customers service standard Rooms division tasks and operation
- Invest in people programs
- Yield management program
- Hotel Management course by DGICO, Worldwide consultants In Hotel, Tourism & Leisure Industries
Languages
mother tongue, Spoken, Written, Spoken, Written, beginner, beginner
Skills
MS Office, Excel, Word, Access, Access database, Comsys, Fidelio version
Activities
- Business Forum 'Life Coaching, Sales Effectiveness, Human Resources and Social Media' Rotary Club Hurghada Cosmopolitan
- Holiday-check training Essential
- IT: MS Office, Excel, Word, Access 'knowledge of creating Access database'
- Others: Property Management Systems: Comsys, Fidelio version
Timeline
Hotel Manager
Movie Gate Golden Beach Resort
07.2015 - 01.2010
Resident Manager
Rewe, Touristic / Club Calimera
10.2010 - 01.2010
Hotel Manager
Golden Beach Resort
01.2010 - Current
EAM – In charge of Rooms Division
Hilton Hotel & Ghazala Hotels
04.2003 - 01.2010
Front Office Manager
Ghazala Hotel & Resort, south Sinai Hotels
07.1998 - 01.1995
Reservation Manager
Movenpick Sharm El Sheikh & Ghazala`s South Sinai Hotels
01.1995 - 01.1992
Management training - Be my Guest program and customers service standard Rooms division tasks and operation, Invest in people programs, Yield management program
THISTLE Hotel
Hotel Management course - Worldwide consultants In Hotel, Tourism & Leisure Industries
DGICO
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