Nadia Mohamed
Cairo,C
Summary
...
Overview
10
10
years of professional experience
1970
1970
years of post-secondary education
Work History
Sales/Events and Guest Experience Specialist
Pier88 Group
Egypt, Cairo
02.2023 - 04.2025
- Developed and maintained relationships with clients, including corporate groups, event planners, and high-profile individuals, to secure reservations and special events.
- Managed reservations and seating arrangements with precision, prioritizing VIP guests and accommodating special requests.
- Acted as a brand ambassador by promoting the restaurant’s unique offerings, including seasonal menus, wine pairings, and exclusive dining events.
- Collaborated with the culinary and service teams to create tailored experiences for private events and high-profile clients.
- Delivered a seamless guest experience by providing attentive, personalized service and addressing concerns or inquiries promptly.
- Conducted post-dining follow-ups to gather feedback, ensure satisfaction, and foster client retention and loyalty.
- Analyzed guest data and trends to identify opportunities for upselling, cross-promotions, and marketing strategies.
- Strong sales acumen with a proven ability to meet and exceed revenue targets through strategic initiatives.
- Exceptional interpersonal and communication skills to build relationships with diverse clients, including VIPs and corporate groups.
- Expertise in luxury hospitality standards and fine dining etiquette.
- Proficiency in reservation systems (e.g., FOH/Opera) and CRM tools to manage client data and optimize guest experiences.
- Attention to detail and multitasking ability to coordinate seamless operations in a high-pressure environment.
- Successfully generated increased revenue by upselling premium dining experiences and securing repeat business from high-profile clients.
- Played a key role in hosting exclusive events, enhancing the restaurant’s reputation as a premier fine dining destination.
- Consistently recognized for delivering exceptional service, contributing to positive guest feedback and reviews.
- Trained in advanced guest relations, sales techniques, and luxury dining service protocols.
- Acquired in-depth knowledge of the restaurant’s menu, wine offerings, and culinary philosophy to provide expert guidance to guests.
Guest Experience Host
Pier88 Group
Egypt, Cairo
02.2022 - 02.2023
- Welcomed guests with warmth and professionalism, setting the tone for an extraordinary dining experience.
- Served as the primary point of contact for guests throughout their dining experience, addressing inquiries and resolving issues promptly with discretion.
- Collaborated with restaurant management and staff to create a seamless flow of service, maintaining a calm and refined atmosphere during peak hours.
- Facilitated personalized experiences for VIP clients by coordinating bespoke requests, preferences, and dietary requirements with the culinary and service teams.
- Maintained detailed records of guest preferences and feedback to enhance future dining experiences and foster loyalty.
- Successfully hosted high-profile events and dignitaries, ensuring flawless execution and discretion.
- Consistently received positive feedback for personalized service and ability to create memorable dining experiences.
- Contributed to the restaurant’s reputation as a top destination for fine dining and exceptional guest relations.
Hotel Intern (Summer Position)
Four Seasons Cairo Nile Plaza
07.2018 - 08.2018
- Assisted guests with booking tours and reservations in concierge
- Used Opera system to provide rates, and learned how to make reservations and packages in hotel reservations
- Transferred phone calls to rooms and reported room status and any room maintenance issues in PBX
- Greeted and assisted guests with check-in/out process using the opera system in front desk
Proctor
College of Southern Nevada
09.2017 - 05.2018
- Assisted students with placement tests and provided information about testing, as well as proctored students
- Worked in coordination with various universities across the nation and provided a place for Out of State students to test under supervision
Back of the house/Cook
Manhattan Pizza
06.2016 - 08.2016
- Assisted customers in placing orders, also learned how to use online ordering system and proper authorizations
- Prepared sandwiches and other menu items
- Cleaned kitchen upon closing and ensured kitchen is ready for the following day
Proctor
College of Southern Nevada
08.2015 - 05.2016
- Assisted students with placement tests and provided information about testing, as well as proctored students
- Worked in coordination with various universities across the nation and provided a place for Out of State students to test under supervision
Lab Monitor
University of Nevada, Las Vegas
03.2019 - 03.2000
- Assist students with printing operations and report account issues
- Responsible for opening and closing computer lab and ensuring lab is equipped with all required materials
Education
Bachelor's degree - Hospitality Management
University of Nevada, Las Vegas (UNLV)
Las Vegas, NV05-2020
Associates of Arts Degree - Hospitality Management
College of Southern Nevada (CSN)
Las Vegas, NV 01.2015 - 8 2018
Skills
Fluent in English
Fluent in Arabic
Proficient in Microsoft Office
Guest relations
Complaint handling
Exceptional communication
Reservation management
Feedback collection
Brand representation
Tech-savviness
Strong interpersonal skills
Computer skills
Customer service
Guest accommodations
Food and beverage area setup
Detail-oriented
Event planning
Activitiesachievements
- Lee's Wine event, University of Nevada, Las Vegas, Volunteer, 11/19
- Life Is Beautiful Festival, Volunteer, 09/19
- Sands Expo Convention Center: Four Seasons booth IMEX, Volunteer, 09/19
- University Of Nevada Las Vegas: International students Welcome Lunch, Volunteer, 08/19
- Las Vegas Wash Coordination Committee: The Fall Wash Green-Up, Volunteer, 11/17
- Sands Expo Convention Center: IMEX America, MPI volunteer, 10/17
Timeline
Sales/Events and Guest Experience Specialist
Pier88 Group
02.2023 - 04.2025
Guest Experience Host
Pier88 Group
02.2022 - 02.2023
Lab Monitor
University of Nevada, Las Vegas
03.2019 - 03.2000
Hotel Intern (Summer Position)
Four Seasons Cairo Nile Plaza
07.2018 - 08.2018
Proctor
College of Southern Nevada
09.2017 - 05.2018
Back of the house/Cook
Manhattan Pizza
06.2016 - 08.2016
Proctor
College of Southern Nevada
08.2015 - 05.2016
Associates of Arts Degree - Hospitality Management
College of Southern Nevada (CSN)
01.2015 - 8 2018
Bachelor's degree - Hospitality Management
University of Nevada, Las Vegas (UNLV)